| 854961 |
Case study: service quality, business process re-engineering and human resources: a case in point?
Karin Newman, Alan Cowling, Susan Leigh
(pp. 225-242)
Keywords:
Banking,
BPR,
Customer satisfaction,
Employee communications,
Human resource planning,
Service quality
ArticleType: Case study
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(170 KB)
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| 854962 |
Bank lending and the environment: policies and opportunities
Paul Thompson
(pp. 243-252)
Keywords:
Banks,
Environment,
Green marketing,
Loans,
Marketing strategy,
Risk management
ArticleType: Research paper
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(102 KB)
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| 854963 |
Business banking in Australia: a comparison of expectations
James F. Nielsen, Chris Terry, Rowan M. Trayler
(pp. 253-263)
Keywords:
Australia,
Banking,
Business-to-business marketing,
Customer requirements,
Services marketing
ArticleType: Research paper
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(111 KB)
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| 854964 |
Consumer trade-offs among mortgage instrument variables
James A. Talaga, Joshua Buch
(pp. 264-270)
Keywords:
Conjoint analysis,
Consumer behaviour,
Financial services,
Mortgage companies,
Mortgages
ArticleType: Research paper
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(72 KB)
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