| 855005 |
Corporate-customer satisfaction in the banking industry of Singapore
Robert W. Armstrong, Tan Boon Seng
(pp. 97-111)
Keywords:
Banking,
Business-to-business marketing,
Customer satisfaction,
Relationship marketing
ArticleType: Research Paper
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(218 KB)
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| 855006 |
Why smart cards have failed: looking to consumer and merchant reactions to a new payment technology
Christopher R. Plouffe, Mark Vandenbosch, John Hulland
(pp. 112-123)
Keywords:
Banks,
Consumer behaviour,
New technology,
Retailing,
Smart cards
ArticleType: Research paper
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(349 KB)
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| 855007 |
Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking
Luiz Moutinho, Anne Smith
(pp. 124-134)
Keywords:
Banking,
Customer loyalty,
Customer satisfaction,
Customer service
ArticleType: Research Paper
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(167 KB)
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| 855008 |
Gazetted hotels in Singapore: a banking study
Philip Gerrard, J. Barton Cunningham
(pp. 135-147)
Keywords:
Banks,
Business-to-business marketing,
Customer satisfaction,
Hotels,
Singapore
ArticleType: Research paper
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(152 KB)
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