| 868024 |
Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada
Yee-Ching Lilian Chan
(pp. 204-221)
Keywords:
Balanced scorecard,
Canada,
Local government,
Performance measurement (quality),
United States of America
ArticleType: Conceptual Paper
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(148 KB)
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| 868025 |
Performance measurementfor stakeholders: The case of Scottish local authorities
Mik Wisniewski, Derek Stewart
(pp. 222-233)
Keywords:
Local authorities,
Local government,
Performance management,
Public sector,
Scotland
ArticleType: Research paper
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(154 KB)
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| 868026 |
Characterizing American public administration: The concept of administrative culture
Keith M. Henderson
(pp. 234-250)
Keywords:
Civil Service,
Public sector organizations,
United States of America
ArticleType: Conceptual Paper
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(113 KB)
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| 868027 |
New public management reform and the construction of organizational identities
Per Skålén
(pp. 251-263)
Keywords:
Health services sector,
Organizational culture,
Public sector reform,
Transition management
ArticleType: Conceptual Paper
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(115 KB)
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| 868028 |
Quality management in health insurance: A case of third-party benchmarking
Runo Axelsson, Susanna Bihari-Axelsson, Lars Steen
(pp. 264-274)
Keywords:
Benchmarking,
European quality model,
Public services,
Quality management,
Slovenia,
United Kingdom
ArticleType: Case study
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(107 KB)
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