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International Journal of Health Care Quality Assurance

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Articles

Articles

Article No:	Article Information:
841193	Customer focused health-care performance instruments: making a case for local measures Kerry D.Swinehart, Allen E. Smith (pp. 9-16) Keywords: Customer satisfaction, Health education, Localization, Performance measurement (quality) ArticleType: Research paper View HTML | View PDF (99 KB) | Reprints & Permissions
841194	Refinement and validation of a French in-patient experience questionnaire José Labarère, Magali Fourny, Vittoz Jean-Phillippe, Stéphanie Marin-Pache, François Patrice (pp. 17-25) Keywords: France, Hospitals, Patient care, Surveys ArticleType: Research paper View HTML | View PDF (76 KB) | Reprints & Permissions
841195	The relationship between self-reported emotional health, demographics, and perceived satisfaction with prenatal care Suzanne C. Tough, Alexandra J. Faber, Christine V. Newburn-Cook, Deborah E. White, Nonie J. Fraser-Lee, Corine Frick (pp. 26-38) Keywords: Carers, Control, Emotional dissonance, Health services, Mental health services ArticleType: Research paper View HTML | View PDF (99 KB) | Reprints & Permissions
841196	Standard, routine and non-routine processes in health care Paul Lillrank, Matti Liukko (pp. 39-46) Keywords: Process management, Quality, Variance ArticleType: Conceptual Paper View HTML | View PDF (108 KB) | Reprints & Permissions
841197	What is the potential for the use of clinical outcome measures to be computerised? Findings from a qualitative research study Rhidian A. Hughes, Anu Sinha, Fiona Aspinal, Maria Dunckley, Julia Addington-Hall, Irene J. Higginson (pp. 47-52) Keywords: Auditing, Health education, Information, Professional services, Quality ArticleType: Research paper View HTML | View PDF (69 KB) | Reprints & Permissions

Editorial

Staffing

Item No:	Item Information
1471995	Staffing Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 Author(s): Robin Gourlay View HTML

News and views

Organization of the Islamic Conference decision to step up effort to eradicate polio

Item No:	Item Information
1471996	Organization of the Islamic Conference decision to step up effort to eradicate polio Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Launch of MONICA Monograph

Item No:	Item Information
1471997	Launch of MONICA Monograph Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

International research collaboration

Item No:	Item Information
1471998	International research collaboration Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

European Commission

Item No:	Item Information
1471999	European Commission Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. Disabled children's services

Item No:	Item Information
1472000	UK. Disabled children's services Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. Performance targets

Item No:	Item Information
1472001	UK. Performance targets Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. Healthy private hospital market

Item No:	Item Information
1472002	UK. Healthy private hospital market Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. Increased use of private health-care sector

Item No:	Item Information
1472003	UK. Increased use of private health-care sector Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. New state-of-the-art national electronic booking system for the NHS

Item No:	Item Information
1472004	UK. New state-of-the-art national electronic booking system for the NHS Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

UK. New critical care services help improve patient care

Item No:	Item Information
1472005	UK. New critical care services help improve patient care Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

USA. Injuries in hospitals pose a significant threat to patients and a substantial increase in health-care charges

Item No:	Item Information
1472006	USA. Injuries in hospitals pose a significant threat to patients and a substantial increase in health-care charges Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Canada. Investment in primary care

Item No:	Item Information
1472007	Canada. Investment in primary care Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Featured Web site

Item No:	Item Information
1472008	Featured Web site Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Recent publications

Public and Community Health Nursing Practice: A Population-based Approach

Item No:	Item Information
1472009	Public and Community Health Nursing Practice: A Population-based Approach Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

The Ethics of Health Care Rationing

Item No:	Item Information
1472010	The Ethics of Health Care Rationing Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Primary Care in Urban Disadvantaged Communities

Item No:	Item Information
1472011	Primary Care in Urban Disadvantaged Communities Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

Protecting Patients' Rights?: A Comparative Study of the Ombudsman in Health Care

Item No:	Item Information
1472012	Protecting Patients' Rights?: A Comparative Study of the Ombudsman in Health Care Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML

The Insider's Guide to the NHS: How it Works and Why it Sometimes Doesn't

Item No:	Item Information
1472013	The Insider's Guide to the NHS: How it Works and Why it Sometimes Doesn't Journal: International Journal of Health Care Quality Assurance Vol : 17 Issue: 1 View HTML