| 841203 |
Eight essentials of performance measurement
Max Moullin
(pp. 110-112)
Keywords:
Balanced scorecard,
National Health Service,
Performance measures,
Targets
ArticleType: Research Paper
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(41 KB)
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| 841204 |
Accreditation: a tool for organizational change in hospitals?
Marie-Pascale Pomey, André-Pierre Contandriopoulos, Patrice François, Dominique Bertrand
(pp. 113-124)
Keywords:
France,
Organizational change,
Quality management,
Social change
ArticleType: Case study
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(250 KB)
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| 841205 |
Probability modeling applied to CAD systems for mammography
John Maleyeff, Laura B. Newell, Frank C. Kaminsky
(pp. 125-134)
Keywords:
Cancer,
Health services,
Mass screening,
Probability theory
ArticleType: Conceptual Paper
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(519 KB)
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| 841206 |
“No more tears!” A local TQM formula for health promotion
Huseyin Arasli, Lillia Ahmadeva
(pp. 135-145)
Keywords:
Continuous improvement,
Cyprus,
Health services,
Hospitals,
Total quality management
ArticleType: Research paper
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(161 KB)
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| 841207 |
Hospital service quality: a managerial challenge
Raduan Che Rose, Jegak Uli, Mohani Abdul, Kim Looi Ng
(pp. 146-159)
Keywords:
Customer services quality,
Hospitals,
Malaysia,
National cultures,
Perception,
User satisfaction
ArticleType: Research paper
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(160 KB)
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| 841208 |
Assessing the appropriateness of hospitalisation days in a French university hospital
Marie-José d'Alché-Gautier, Dominique Maïza, Frédéric Chastang
(pp. 160-164)
Keywords:
France,
Health services,
Hospitals,
Resource efficiency
ArticleType: Conceptual Paper
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(68 KB)
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