| 855990 |
Choosing leisure services: the effects of consumer timestyle
June Cotte, S. Ratneshwar
(pp. 558-572)
Keywords:
Consumerism,
Leisure activities,
Leisure facilities,
Time measurement
ArticleType: Research paper
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(118 KB)
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| 855991 |
Antecedents to consumers’ disclosing intimacy with service employees
Håvard Hansen
(pp. 573-588)
Keywords:
Consumer behaviour,
Customer relations,
Disclosure,
Services marketing
ArticleType: Research paper
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(121 KB)
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| 855992 |
The influence of mass communication and time on satisfaction and loyalty
Dawn Bendall-Lyon, Thomas L. Powers
(pp. 589-608)
Keywords:
Consumer behaviour,
Marketing,
Mass communication,
Services,
Time measurement
ArticleType: General review
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(160 KB)
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| 855993 |
Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study
C. Robert Newberry, Bruce R. Klemz, Christo Boshoff
(pp. 609-620)
Keywords:
Case studies,
Forecasting,
Purchasing groups,
Restaurants,
Services marketing
ArticleType: Case study
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(132 KB)
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| 855994 |
A proposed model of the descriptors of service process
Karl J. Mayer, John T. Bowen, Margaret R. Moulton
(pp. 621-639)
Keywords:
Brand image,
Customer satisfaction,
Process efficiency,
Service delivery systems,
Service operations,
Services marketing
ArticleType: Conceptual Paper
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(209 KB)
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