| 855995 |
The effects of consumer expertise on evoked set size and service loyalty
Jochen Wirtz, Anna S. Mattila
(pp. 649-665)
Keywords:
China,
Consumer behaviour,
Customer loyalty,
Expertise,
Medicines
ArticleType: Research paper
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(123 KB)
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| 855996 |
Patient care teams and customer satisfaction: the role of team cohesion
Dawn R. Deeter-Schmelz, Karen Norman Kennedy
(pp. 666-684)
Keywords:
Health services,
Patient care,
Pay structures,
Team working
ArticleType: Research paper
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(181 KB)
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| 855997 |
Services quality dimensions of Internet retailing: an exploratory analysis
Zhilin Yang, Robin T. Peterson, Shaohan Cai
(pp. 685-700)
Keywords:
Customer satisfaction,
Electronic commerce,
Internet,
Quality,
Retailing,
Services
ArticleType: Research paper
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(140 KB)
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| 855998 |
The effects of locational convenience on customer repurchase intentions across service types
Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty
(pp. 701-712)
Keywords:
Consumer behaviour,
Convenience stores,
Customer satisfaction,
Plant location and layout
ArticleType: Research paper
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(135 KB)
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| 855999 |
Marketing: is it still “just advertising”? The experiences of accounting firms as a guide for other professional service firms
Terri Feldman Barr, Kevin M. McNeilly
(pp. 713-729)
Keywords:
Accounting firms,
Business development,
Marketing strategy,
Professional services,
United States of America
ArticleType: Research paper
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(128 KB)
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| 856000 |
Critical mass and economies of scale in the supply of services by business support organizations
William J. Bratton, Robert J. Bennett, Paul J.A. Robson
(pp. 730-752)
Keywords:
Business support services,
Chambers of commerce,
Market entry,
Service systems
ArticleType: Research paper
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(197 KB)
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