| 856001 |
Rock on! An elementary model of customer satisfaction with musical performances
Michael S. Minor, Tillmann Wagner, F.J. Brewerton, Angela Hausman
(pp. 7-18)
Keywords:
Customer satisfaction,
Entertainment,
Music,
Performing arts
ArticleType: Research paper
View HTML
|
View PDF
(179 KB)
| Reprints & Permissions
|
| 856002 |
Consumers’ resolution of credit card problems and exit behaviors
Jeanne M. Hogarth, Marianne A. Hilgert, Jane M. Kolodinsky
(pp. 19-34)
Keywords:
Consumer behaviour,
Credit cards,
Customer loyalty,
Customer satisfaction
ArticleType: Research Paper
View HTML
|
View PDF
(152 KB)
| Reprints & Permissions
|
| 856003 |
Price changes and defection levels in a subscription-type market: can an estimation model really predict defection levels?
John Dawes
(pp. 35-44)
Keywords:
Customer loyalty,
Customer satisfaction,
Insurance,
Pricing
ArticleType: Research Paper
View HTML
|
View PDF
(176 KB)
| Reprints & Permissions
|
| 856004 |
How “placed trust” works in a service encounter
Sue Vaux Halliday
(pp. 45-59)
Keywords:
Customer relations,
Health services,
Maternity services,
Midwives,
Professional services,
Trust
ArticleType: Research Paper
View HTML
|
View PDF
(188 KB)
| Reprints & Permissions
|
| 856005 |
Rethinking customer expectations of service quality: are call centers different?
Alison M. Dean
(pp. 60-78)
Keywords:
Australia,
Call centres,
Customer requirements,
Customer services,
Quality,
Services marketing
ArticleType: Literature review
View HTML
|
View PDF
(155 KB)
| Reprints & Permissions
|
| 856006 |
Exploring the determinants of retail service quality on the Internet
Mary Long, Charles McMellon
(pp. 78-90)
Keywords:
Consumer behaviour,
Customer services,
Internet,
Marketing,
Retailing,
SERVQUAL
ArticleType: Research Paper
View HTML
|
View PDF
(110 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite