| 856024 |
Search quality in the financial services industry: a contingency perspective
Audhesh K. Paswan, Nancy Spears, Ron Hasty, Gopala Ganesh
(pp. 324-338)
Keywords:
Banking,
Consumer behaviour,
Financial services,
Service levels
ArticleType: Research paper
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(548 KB)
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| 856025 |
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
Lloyd C. Harris, Kate L. Reynolds
(pp. 339-357)
Keywords:
Consumer behaviour,
Critical incident technique,
Customer service management,
Customers. Complaints,
Hospitality services
ArticleType: Research paper
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(187 KB)
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| 856026 |
The effectiveness of credit-card regulation for vulnerable consumers
Karin Braunsberger, Laurie A. Lucas, Dave Roach
(pp. 358-370)
Keywords:
Credit cards,
Disclosure,
Marketing strategy,
Personal finance,
Students,
United States of America
ArticleType: Research paper
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(358 KB)
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| 856027 |
Measuring customer satisfaction in the fast food industry: a cross-national approach
G. Ronald Gilbert, Cleopatra Veloutsou, Mark M.H. Goode, Luiz Moutinho
(pp. 371-383)
Keywords:
Cross-cultural studies,
Customer satisfaction,
Factor analysis,
Fast foods
ArticleType: Research paper
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(123 KB)
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| 856028 |
The effect of cognitive trust on hostage relationships
Scott R. Colwell, Sandra Hogarth-Scott
(pp. 384-394)
Keywords:
Banking,
Consumer behaviour,
Relationship marketing
ArticleType: Research Paper
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(118 KB)
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| 856029 |
Effects of contact employee supports on critical employee responses and customer service evaluation
Mahn Hee Yoon, Jai Hyun Seo, Tae Seog Yoon
(pp. 395-412)
Keywords:
Customer satisfaction,
Customer service management,
Employees,
Service delivery
ArticleType: Research Paper
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(206 KB)
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