| 856030 |
Consumer views of service classifications in the USA and France
Lawrence F. Cunningham, Clifford E. Young, Wolfgang Ulaga, Moonkyu Lee
(pp. 421-432)
Keywords:
Classification,
Cross-cultural management,
Dimensional measurement,
France,
Services,
United States of America
ArticleType: Research Paper
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(209 KB)
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| 856031 |
Cognitive dissonance and the stability of service quality perceptions
Martin O'Neill, Adrian Palmer
(pp. 433-449)
Keywords:
Customer satisfaction,
Customer services quality,
Perception
ArticleType: Research Paper
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(162 KB)
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| 856032 |
Examining service experiences and post-consumption evaluations
Debra Grace, Aron O'Cass
(pp. 450-461)
Keywords:
Attitudes,
Customer satisfaction,
Experience,
Service delivery
ArticleType: Research paper
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(181 KB)
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| 856033 |
Modeling consumers' choice behavior: an application in banking
Emin Babakus, Sevgin Eroglu, Ugur Yavas
(pp. 462-470)
Keywords:
Banking,
Consumer behaviour,
Consumer research,
Experience,
Information searches,
United States of America
ArticleType: Research paper
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(248 KB)
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| 856034 |
A reconceptualisation of the satisfaction-service performance thesis
Alan Wilson, Jacob Frimpong
(pp. 471-481)
Keywords:
Customer services quality,
Employees,
Job satisfaction,
Performance measures
ArticleType: Conceptual Paper
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(165 KB)
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| 856035 |
A typology of customer-service provider relationships: the role of relational factors in classifying customers
Robin A. Coulter, Mark Ligas
(pp. 482-493)
Keywords:
Customer information,
Customer relations,
Services
ArticleType: Research Paper
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(116 KB)
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