| 856036 |
Consumers' perceptions of e-shopping characteristics: an expectancy-value approach
Heejin Lim, Alan J. Dubinsky
(pp. 500-513)
Keywords:
Attitudes,
Electronic commerce,
Expectation,
Internet,
Shopping,
Value analysis
ArticleType: Research paper
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(128 KB)
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| 856037 |
Customer satisfaction should not be the only goal
Rebekah Bennett, Sharyn Rundle-Thiele
(pp. 514-523)
Keywords:
Business-to-business marketing,
Customer loyalty,
Customer satisfaction,
Services
ArticleType: Research Paper
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(164 KB)
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| 856038 |
The applicability of SERVQUAL in cross-national measurements of health-care quality
William E. Kilbourne, Jo Ann Duffy, Michael Duffy, George Giarchi
(pp. 524-533)
Keywords:
Health services,
Linear structure equation modelling,
Measurement,
Nursing homes,
Quality
ArticleType: Research paper
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(315 KB)
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| 856039 |
A dimension-specific analysis of performance-only measurement of service quality and satisfaction in China's retail banking
Lianxi Zhou
(pp. 534-546)
Keywords:
Banking,
China,
Customer satisfaction,
Customer services quality,
Measurement
ArticleType: General review
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(203 KB)
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| 856040 |
An investigation into the antecedents of goal congruence in retail-service settings
Leonard V. Coote, Evan Price, Anna-Lena Ackfeldt
(pp. 547-559)
Keywords:
Employees,
Perception,
Retail service industries
ArticleType: Research Paper
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(203 KB)
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| 856041 |
The export of e-services in the age of technology transformation: challenges and implications for international service providers
Rajshekhar G. Javalgi, Charles L. Martin, Patricia R. Todd
(pp. 560-573)
Keywords:
Communication,
Electronic commerce,
Export,
Services,
Technology led strategy
ArticleType: General review
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(148 KB)
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