| 842774 |
Consumer performance and quality in services
John Bateson
(pp. 206-209)
Keywords:
Consumer behaviour,
Customer satisfaction,
Measurement,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(57 KB)
| Reprints & Permissions
|
| 842775 |
Chinese cultural values and total quality climate
Carlos Noronha
(pp. 210-223)
Keywords:
China,
National cultures,
Quality
ArticleType: Research paper
View HTML
|
View PDF
(338 KB)
| Reprints & Permissions
|
| 1509235 |
Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece
Konstantinos Alexandris, Nikos Dimitriadis, Dimitra Markata
(pp. 224-231)
Keywords:
Consumer behaviour,
Hotels,
Perception,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(100 KB)
| Reprints & Permissions
|
| 842776 |
Management accounting and performance measures in Japanese banks
Md Mostaque Hussain, A. Gunasekaran
(pp. 232-245)
Keywords:
Banks,
Japan,
Management accounting,
Non-financial benefits,
Performance measurement
ArticleType: Case study
View HTML
|
View PDF
(135 KB)
| Reprints & Permissions
|
| 842777 |
An exploration of managerial issues in call centres
Colin Armistead, Julia Kiely, Linda Hole, Jean Prescott
(pp. 246-256)
Keywords:
Communications industries,
Information technology,
Motivation,
Professionalism
ArticleType: Case study
View HTML
|
View PDF
(251 KB)
| Reprints & Permissions
|
| 842778 |
The emergence of e-market services in the Australian mining industry: Ludowici Mineral Processing Pty Ltd, Quadrem eMarketplace, and Austrade eMarket Services
Helen Lassen, Jay Kandampully, Sunita Barker
(pp. 257-264)
Keywords:
Australia,
Internet,
Mining,
Retailing,
Services marketing
ArticleType: Case study
View HTML
|
View PDF
(96 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite