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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843682	Quality is dead in Europe – long live excellence - true or false? B.G. Dale, M. Zairi, A. Van der Wiele, A.R.T. Williams (pp. 4-10) Keywords: Business excellence, EFQM, Quality ArticleType: Research paper View HTML | View PDF (80 KB) | Reprints & Permissions
843683	The implications of the changes to ISO 9000 for organisational excellence Tony Bendell (pp. 11-14) Keywords: Business excellence, ISO 9000, Quality assurance ArticleType: Research paper View HTML | View PDF (149 KB) | Reprints & Permissions
843684	Quest for Excellence XII - the official conference of the Malcolm Baldrige National Quality Award Jay Chatzkel (pp. 15-18) Keywords: Baldrige Award, Business excellence, Leadership, Manufacturing, Service industries ArticleType: Research paper View HTML | View PDF (54 KB) | Reprints & Permissions
843685	The performance prism to boost M&A success Chris Adams, Andy Neely (pp. 19-23) Keywords: Mergers and acquisitions, Performance measurement, Success ArticleType: Research Paper View HTML | View PDF (98 KB) | Reprints & Permissions
843686	Promoting organisational excellence in the Scottish public sector Stewart Black (pp. 24-30) Keywords: Business excellence, Government, Public sector, Scotland ArticleType: Research paper View HTML | View PDF (83 KB) | Reprints & Permissions
843687	Deming was right – 99.75 per cent of the time! Terry Finlow-Bates (pp. 31-34) Keywords: Business excellence, Deming, Motivation, Quality, Rewards ArticleType: Case study View HTML | View PDF (58 KB) | Reprints & Permissions
843688	Was W. Edwards Deming wrong? H. James Harrington (pp. 35-41) Keywords: Appraisals, Deming, Performance, TQM ArticleType: Research paper View HTML | View PDF (347 KB) | Reprints & Permissions
843689	The human face of re-engineering in financial services Darren McCabe, David Knights (pp. 42-45) Keywords: BPR, Case studies, Financial services, Service quality ArticleType: Case study View HTML | View PDF (55 KB) | Reprints & Permissions

Book Review

Implementing Juran’s Road Map for Quality Leadership: Benchmarks and Results

Item No:	Item Information
1499439	Implementing Juran’s Road Map for Quality Leadership: Benchmarks and Results Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): K. Narasimhan View HTML

From the publisher

From the publisher

Item No:	Item Information
1490737	From the publisher Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): Richard Whitfield View HTML

Editor's Page

Editor's Page

Item No:	Item Information
1490738	Editor's Page Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): Rick L. Edgeman, Douglas A. Hensler View HTML

Viewpoint

Quality audit: harmless words?

Item No:	Item Information
1490739	Quality audit: harmless words? Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Making ISO 9000 work: the role of auditing

Item No:	Item Information
1490740	Making ISO 9000 work: the role of auditing Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): Jean Louis Barthelemy, Mohamed Zairi View HTML

Auditing: a slapped wrist or a helping hand?

Item No:	Item Information
1490741	Auditing: a slapped wrist or a helping hand? Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): Claire L. Wharton View HTML

Quality assurance in education

Item No:	Item Information
1490742	Quality assurance in education Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): Mary Spence View HTML

Educational accreditation through ISO 9000

Item No:	Item Information
1490743	Educational accreditation through ISO 9000 Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

News focus

News focus

Item No:	Item Information
1490744	News focus Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Events

Events

Item No:	Item Information
1490745	Events Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Focus on books

The Quality Audit for ISO 9001:2000: A Practical Guide

Item No:	Item Information
1490746	The Quality Audit for ISO 9001:2000: A Practical Guide Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): K. Narasimhan View HTML

Patterns of Excellence: The New Principle of Corporate Success

Item No:	Item Information
1490747	Patterns of Excellence: The New Principle of Corporate Success Journal: Measuring Business Excellence Vol : 4 Issue: 3 Author(s): K. Narasimhan View HTML

Key readings

The 5-S auditing

Item No:	Item Information
1490748	The 5-S auditing Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

The US accreditation system and the CRE's quality audits – a comparative study

Item No:	Item Information
1490749	The US accreditation system and the CRE's quality audits – a comparative study Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Quality concepts in education

Item No:	Item Information
1490750	Quality concepts in education Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Quality and complexity – lessons from English higher education

Item No:	Item Information
1490751	Quality and complexity – lessons from English higher education Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML

Focus on the net

Focus on the net

Item No:	Item Information
1490752	Focus on the net Journal: Measuring Business Excellence Vol : 4 Issue: 3 View HTML