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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843690	WHY MEASUREMENT INITIATIVES FAIL Andy Neely, Mike Bourne (pp. 3-7) Keywords: Business excellence, Design, Implementation, Performance measurement ArticleType: General review View HTML | View PDF (147 KB) | Reprints & Permissions
843691	Ten key ingredients for making SPC successful in organisations Jiju Antony (pp. 7-10) Keywords: Process efficiency, Quality, Statistical process control, Success ArticleType: Technical paper View HTML | View PDF (171 KB) | Reprints & Permissions
843692	ISO 9000 – 2000 version:: implications for applicants and examiners George P. Laszlo (pp. 11-14) Keywords: Development, ISO 9000, TQM ArticleType: Technical paper View HTML | View PDF (111 KB) | Reprints & Permissions
843693	BEST business excellence:: an expanded view Rick L. Edgeman (pp. 15-17) Keywords: Business excellence, Environment, Models, Sustainability ArticleType: Research Paper View HTML | View PDF (144 KB) | Reprints & Permissions
843694	System equivalence: the application of joint optimization Marvin Washington, Marla Hacker (pp. 18-24) Keywords: Business excellence, Optimization, Organizational change, Social responsibility, Systems management ArticleType: Research paper View HTML | View PDF (195 KB) | Reprints & Permissions
843695	Knowledge as a transformation agent Davis Klaila (pp. 24-30) Keywords: Intangible assets, Knowledge management, Performance measurement, Service ArticleType: Case study View HTML | View PDF (97 KB) | Reprints & Permissions
843696	Service Quality in the Knowledge Age: Huge Opportunities for the TWENTY-FIRST Century Michael Harris, H. James Harrington (pp. 31-36) Keywords: Business excellence, Internet, Performance measurement, Process management, Service quality ArticleType: Viewpoint View HTML | View PDF (258 KB) | Reprints & Permissions

Book Review

Patterns of Excellence: The New Principle of Corporate Success

Item No:	Item Information
1499440	Patterns of Excellence: The New Principle of Corporate Success Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): K. Narasimhan View HTML

Editor's Page

Editor's Page

Item No:	Item Information
1490753	Editor's Page Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): Douglas A. Hensler View HTML

Viewpoint

TQM and organisational change

Item No:	Item Information
1490754	TQM and organisational change Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): Guangming Cao, Steve Clarke and Brian Lehaney View HTML

Understanding the fundementals for managing change

Item No:	Item Information
1490755	Understanding the fundementals for managing change Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): R.P. Mohanty, O.P. Yadav View HTML

Shared services: the American Express experience

Item No:	Item Information
1490756	Shared services: the American Express experience Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Developing skills in strategic transformation

Item No:	Item Information
1490757	Developing skills in strategic transformation Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): Gary J. Stockport View HTML

A quality philosophy

Item No:	Item Information
1490758	A quality philosophy Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

The soul of an organisation

Item No:	Item Information
1490759	The soul of an organisation Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): John Peters View HTML

ISO 9000 work instruction - subject: fun

Item No:	Item Information
1490760	ISO 9000 work instruction - subject: fun Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): William Stewart View HTML

Spotlight

Spotlight

Item No:	Item Information
1490761	Spotlight Journal: Measuring Business Excellence Vol : 4 Issue: 4 Author(s): Professor Oakland View HTML

News focus

News focus

Item No:	Item Information
1490762	News focus Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Events

Events

Item No:	Item Information
1490763	Events Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Focus on books

Action Management

Item No:	Item Information
1490764	Action Management Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Disorganization: The Handbook of Creative Organizational Change

Item No:	Item Information
1490765	Disorganization: The Handbook of Creative Organizational Change Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Saving Big Blue: Leadership Lessons and Turnaround Tactics of IBM's Lou Gerstner

Item No:	Item Information
1490766	Saving Big Blue: Leadership Lessons and Turnaround Tactics of IBM's Lou Gerstner Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Blur: The Speed of Change in the Connected Economy

Item No:	Item Information
1490767	Blur: The Speed of Change in the Connected Economy Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

The Dance of Change

Item No:	Item Information
1490768	The Dance of Change Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Key readings

Strategic change leadership

Item No:	Item Information
1490769	Strategic change leadership Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Organizational metamorphosis led by front line staff

Item No:	Item Information
1490770	Organizational metamorphosis led by front line staff Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Transformation at INTELSAT: sometimes the tortoise beats the hare

Item No:	Item Information
1490771	Transformation at INTELSAT: sometimes the tortoise beats the hare Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Organizational change: the Australian experience

Item No:	Item Information
1490772	Organizational change: the Australian experience Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Key reading

TQM as a management system consisting of values, techniques and tools

Item No:	Item Information
1490773	TQM as a management system consisting of values, techniques and tools Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Marginalization of quality: is there a case to answer?

Item No:	Item Information
1490774	Marginalization of quality: is there a case to answer? Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Human factors affecting the acceptance of total quality management

Item No:	Item Information
1490775	Human factors affecting the acceptance of total quality management Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML

Focus on the net

Focus on the net

Item No:	Item Information
1490776	Focus on the net Journal: Measuring Business Excellence Vol : 4 Issue: 4 View HTML