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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843704	Strategic Deployment: A Key To Profitable Growth: Matching Capabilities and Plans To Customer Needs Joseph A. DeFeo, Alexander Janssen (pp. 4-6) Keywords: Integration, Organizational change, Planning, Strategy ArticleType: Conceptual Paper View HTML | View PDF (585 KB) | Reprints & Permissions
843705	The performance prism in practice Andy Neely, Chris Adams, Paul Crowe (pp. 6-13) Keywords: Business excellence, Performance measurement, Stakeholders ArticleType: Research paper View HTML | View PDF (1699 KB) | Reprints & Permissions
843706	Performance measurement in not-for-profit and public-sector organisations Malcolm Macpherson (pp. 13-17) Keywords: Human resource management, Non-profit organizations, Performance measurement, Public sector ArticleType: General review View HTML | View PDF (855 KB) | Reprints & Permissions
843707	Balanced scorecard: a rising trend in strategic performance measurement Khim Ling Sim, Hian Chye Koh (pp. 18-27) Keywords: Balanced scorecard, Electronics industry, Just-in-time, Performance improvement, Performance measurement, TQM ArticleType: Research paper View HTML | View PDF (1198 KB) | Reprints & Permissions
843708	Measuring critical factors of tqm Jaideep Motwani (pp. 27-30) Keywords: Business excellence, Performance measurement, TQM ArticleType: Research paper View HTML | View PDF (183 KB) | Reprints & Permissions
843709	Developing best value in a scottish local authority James Sheffield, Paul Coleshill (pp. 31-38) Keywords: Balanced scorecard, Best value, Corporate governance, Local government, Organizational structure, Scotland, Strategic management ArticleType: Case study View HTML | View PDF (457 KB) | Reprints & Permissions
843710	B2b, old economy businesses and the role of quality: part 1 – the simple alternative A.R.T. Williams, B.G. Dale, R.L. Visser, T. Van der Wiele (pp. 39-44) Keywords: E-commerce, Internet, Performance, Quality ArticleType: General review View HTML | View PDF (443 KB) | Reprints & Permissions

Viewpoint

Viewpoint

Item No:	Item Information
1490806	Viewpoint Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): Sue Jackson View HTML

Quality focus

Bring back BPR – all is forgiven

Item No:	Item Information
1490807	Bring back BPR – all is forgiven Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): Professor Mohamed Zairi View HTML

Communication - the route to successful change management: lessons from the Guinness Integrated Business Programme

Item No:	Item Information
1490808	Communication - the route to successful change management: lessons from the Guinness Integrated Business Programme Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): Mark Collyer View HTML

Preventing e-business pain

Item No:	Item Information
1490809	Preventing e-business pain Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): H.W. "Chip" Pierpoint View HTML

Are you looking forward to your surgery?

Item No:	Item Information
1490810	Are you looking forward to your surgery? Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): Evert Gummesson View HTML

Quality in healthcare: medical or managerial?

Item No:	Item Information
1490811	Quality in healthcare: medical or managerial? Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

News focus

Research gives green light to ISO 9000 revision

Item No:	Item Information
1490812	Research gives green light to ISO 9000 revision Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Events

Events

Item No:	Item Information
1490813	Events Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Focus on books

Creating Quality – Process Design for Results

Item No:	Item Information
1490814	Creating Quality – Process Design for Results Journal: Measuring Business Excellence Vol : 5 Issue: 2 Author(s): Chu-Hua Kuei View HTML

Key readings

Revisiting BPR: a holistic review of practice and development

Item No:	Item Information
1490815	Revisiting BPR: a holistic review of practice and development Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

The roles of TQM and BPR in organizational change strategies: a case study investigation

Item No:	Item Information
1490816	The roles of TQM and BPR in organizational change strategies: a case study investigation Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Business process re-engineering implementations using Internet technology

Item No:	Item Information
1490817	Business process re-engineering implementations using Internet technology Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Electronic commerce: re-engineering the buyer-supplier interface

Item No:	Item Information
1490818	Electronic commerce: re-engineering the buyer-supplier interface Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

How to succeed at re-engineering

Item No:	Item Information
1490819	How to succeed at re-engineering Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Supporting the "soft" side of business process re-engineering

Item No:	Item Information
1490820	Supporting the "soft" side of business process re-engineering Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Quality management in German health care – the EFQM excellence model

Item No:	Item Information
1490821	Quality management in German health care – the EFQM excellence model Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

A developmental performance framework for primary care

Item No:	Item Information
1490822	A developmental performance framework for primary care Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Are patients really consumers?

Item No:	Item Information
1490823	Are patients really consumers? Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

The development of a model for total quality health care

Item No:	Item Information
1490824	The development of a model for total quality health care Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML

Focus on the net

Focus on the net

Item No:	Item Information
1490825	Focus on the net Journal: Measuring Business Excellence Vol : 5 Issue: 2 View HTML