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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843718	Implementing a strategy successfully Joseph A. De Feo, Alexander Janssen (pp. 4-6) Keywords: Customer requirements, Implementation, Organizational change, Strategy ArticleType: Viewpoint View HTML | View PDF (552 KB) | Reprints & Permissions
843719	New criteria of performance management: A transition from enterprise to collaborative supply chain Ron Basu (pp. 7-12) Keywords: Database management, Outsourcing, Performance management, Supply chain, World Wide Web ArticleType: Research Paper View HTML | View PDF (889 KB) | Reprints & Permissions
843720	Benchmarking UK Government Procurement Performance in Construction Projects Robin Holt, Andrew Graves (pp. 13-21) Keywords: Benchmarking, Performance, Public sector, Risk management, United Kingdom ArticleType: Case study View HTML | View PDF (1055 KB) | Reprints & Permissions
843721	Energising the Organisation: A New Agenda for Business Excellence Catherine L. Wang, Pervaiz K. Ahmed (pp. 22-27) Keywords: Business development, Creativity, Quality, Total quality management ArticleType: General review View HTML | View PDF (735 KB) | Reprints & Permissions
843722	Supervision and service quality Ronald J. Burke (pp. 28-31) Keywords: Corporate culture, Professional service firms, Service quality, Supervision ArticleType: Research paper View HTML | View PDF (378 KB) | Reprints & Permissions
843723	Changing the New Product Development Process: Reengineering or Continuous Quality Improvement? Kevin Dooley, Dirk Johnson (pp. 32-38) Keywords: Continuous improvement, Innovation, New product development, Quality ArticleType: Research paper View HTML | View PDF (774 KB) | Reprints & Permissions

Book Review

Patterns of Excellence: The New Principle of Corporate Success

Item No:	Item Information
1499442	Patterns of Excellence: The New Principle of Corporate Success Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): K. Narasimhan View HTML

Editor's page

Smoke signals: sifting through the ashes of tragedy

Item No:	Item Information
1490853	Smoke signals: sifting through the ashes of tragedy Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Rick L. Edgeman View HTML

Viewpoint

The perceived service quality concept – a mistake?

Item No:	Item Information
1490854	The perceived service quality concept – a mistake? Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Statistical process control: an essential ingredient for improving service and manufacturing quality

Item No:	Item Information
1490855	Statistical process control: an essential ingredient for improving service and manufacturing quality Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Things to think about …

Item No:	Item Information
1490856	Things to think about … Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Jody Urquhart View HTML

Trust for quality

Item No:	Item Information
1490857	Trust for quality Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Robyn Peterson View HTML

Firms should give loyalty before they can expect it from customers

Item No:	Item Information
1490858	Firms should give loyalty before they can expect it from customers Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Jay Kandampully View HTML

Service alchemy – service transformation

Item No:	Item Information
1490859	Service alchemy – service transformation Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Jay Kandampully View HTML

Note from the publisher

Note from the publisher

Item No:	Item Information
1490860	Note from the publisher Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Spotlight On Arie De Geus

Spotlight On Arie De Geus

Item No:	Item Information
1490861	Spotlight On Arie De Geus Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

News focus

Research highlights major untapped market for quality assurance and quality control industry

Item No:	Item Information
1490862	Research highlights major untapped market for quality assurance and quality control industry Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Conference Report

Conference Report

Item No:	Item Information
1490863	Conference Report Journal: Measuring Business Excellence Vol : 5 Issue: 4 Author(s): Rick Edgeman and Doug Hensler View HTML

Events

Events

Item No:	Item Information
1490864	Events Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Focus on books

Focus on books

Item No:	Item Information
1490865	Focus on books Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Key readings

Marketing services: a case of a missing product

Item No:	Item Information
1490866	Marketing services: a case of a missing product Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

A holistic model for total quality service

Item No:	Item Information
1490867	A holistic model for total quality service Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

An empirical assessment of internal customer service

Item No:	Item Information
1490868	An empirical assessment of internal customer service Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Statistical techniques for quality

Item No:	Item Information
1490869	Statistical techniques for quality Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Key ingredients for the effective implementation of statistical process control

Item No:	Item Information
1490870	Key ingredients for the effective implementation of statistical process control Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Call centre management: is service quality a priority?

Item No:	Item Information
1490871	Call centre management: is service quality a priority? Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Misplaced marketing: a service economy whose employees say "customer service is not my job!"

Item No:	Item Information
1490872	Misplaced marketing: a service economy whose employees say "customer service is not my job!" Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Interactive selling: a dynamic framework for services

Item No:	Item Information
1490873	Interactive selling: a dynamic framework for services Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Changes in employee perceptions during organizational change

Item No:	Item Information
1490874	Changes in employee perceptions during organizational change Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Trust and relationship building in electronic commerce

Item No:	Item Information
1490875	Trust and relationship building in electronic commerce Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

The soft foundation of the critical success factors on TQM implementation in Malaysia

Item No:	Item Information
1490876	The soft foundation of the critical success factors on TQM implementation in Malaysia Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

An examination of the main factors affecting trust/commitment in supplier-dealer relationships: an empirical study of the Swedish wood industry

Item No:	Item Information
1490877	An examination of the main factors affecting trust/commitment in supplier-dealer relationships: an empirical study of the Swedish wood industry Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Leadership among the constraints of trust

Item No:	Item Information
1490878	Leadership among the constraints of trust Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML

Focus on the net

Focus on the net

Item No:	Item Information
1490879	Focus on the net Journal: Measuring Business Excellence Vol : 5 Issue: 4 View HTML