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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843775	Executive pay and performance measurement practices in the UK Monica Franco-Santos, Mike Bourne, Russell Huntington (pp. 5-11) Keywords: Balanced scorecard, Business performance, Performance measures, United Kingdom ArticleType: Research paper View HTML | View PDF (486 KB) | Reprints & Permissions
843776	Measuring and evaluating board performance John Collier (pp. 12-17) Keywords: Boards of directors, Performance measures, United Kingdom ArticleType: Research Paper View HTML | View PDF (98 KB) | Reprints & Permissions
843777	The balanced scorecard and intangible assets: similar ideas, unaligned concepts Bernard Marr, Chris Adams (pp. 18-27) Keywords: Balanced scorecard, Corporate strategy, Intangible assets, Performance measures ArticleType: Literature review View HTML | View PDF (1988 KB) | Reprints & Permissions
843778	The interplay between performance measurement, organizational culture and management styles Umit S Bititci, Kepa Mendibil, Sai Nudurupati, Trevor Turner, Patrizia Garengo (pp. 28-41) Keywords: Business performance, Corporate strategy, Perfomance measurement (quality) ArticleType: Research paper View HTML | View PDF (1600 KB) | Reprints & Permissions
843779	Linking strategic objectives and operational performance: an action research-based exploration Keith P. Sneyd, Jennifer Rowley (pp. 42-51) Keywords: Corporate strategy, Performance management, Performance measurement (quality), Pharmaceuticals industry, Total quality management ArticleType: Research paper View HTML | View PDF (412 KB) | Reprints & Permissions
843780	How do we measure the implementation of large-scale change? Marla Hacker, Marvin Washington (pp. 52-59) Keywords: Measurement, Organizational change, Performance management ArticleType: Research paper View HTML | View PDF (949 KB) | Reprints & Permissions

Editorial

Editorial

Item No:	Item Information
1491055	Editorial Journal: Measuring Business Excellence Vol : 8 Issue: 3 Author(s): Mike Bourne View HTML

Quality focus

Why is it difficult to succeed with quality improvements?

Item No:	Item Information
1491056	Why is it difficult to succeed with quality improvements? Journal: Measuring Business Excellence Vol : 8 Issue: 3 Author(s): Professor Douglas Hensler View HTML

Quality counts – and here's how you do it. Getting the measure of customer service

Item No:	Item Information
1491057	Quality counts – and here's how you do it. Getting the measure of customer service Journal: Measuring Business Excellence Vol : 8 Issue: 3 View HTML

Key readings

Item No:	Item Information
1491058	Key readings Journal: Measuring Business Excellence Vol : 8 Issue: 3 View HTML

Focus on books

Item No:	Item Information
1491059	Focus on books Journal: Measuring Business Excellence Vol : 8 Issue: 3 View HTML

Events

Item No:	Item Information
1491060	Events Journal: Measuring Business Excellence Vol : 8 Issue: 3 View HTML

Focus on the Web

Item No:	Item Information
1491061	Focus on the Web Journal: Measuring Business Excellence Vol : 8 Issue: 3 View HTML

Book reviews

Successful Customer Relationship Marketing and The Customer Management Scorecard: Managing CRM for Profit

Item No:	Item Information
1491062	Successful Customer Relationship Marketing and The Customer Management Scorecard: Managing CRM for Profit Journal: Measuring Business Excellence Vol : 8 Issue: 3 Author(s): K. Narasimhan View HTML

Performance Management

Item No:	Item Information
1491063	Performance Management Journal: Measuring Business Excellence Vol : 8 Issue: 3 Author(s): K. Narasimhan View HTML