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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843781	Improving strategic oversight: the CIMA strategic scorecard Gillian Lees (pp. 5-12) Keywords: Corporate governance, Performance management, Risk management ArticleType: Research Paper View HTML | View PDF (151 KB) | Reprints & Permissions
843782	Corporate governance and measuring performance John Wilkes (pp. 13-16) Keywords: Corporate governance, Performance measurement (quality) ArticleType: General review View HTML | View PDF (865 KB) | Reprints & Permissions
843783	Developing a performance measurement audit template – a benchmarking study J. Bauer, S.J. Tanner, A. Neely (pp. 17-25) Keywords: Benchmarking, Quality audit ArticleType: Case study View HTML | View PDF (660 KB) | Reprints & Permissions
843784	An evaluation of the corporate culture of Southwest Airlines Gene Smith (pp. 26-33) Keywords: Airlines, Quality culture, Quality management ArticleType: Case study View HTML | View PDF (134 KB) | Reprints & Permissions
843785	Business excellence of industrial groups in Oman Ramakrishnan Ramanathan (pp. 34-44) Keywords: Business excellence, Manufacturing industries, Performance measurement (quality) ArticleType: General review View HTML | View PDF (396 KB) | Reprints & Permissions
843786	A “scorecard” for service excellence Christopher Ryder Jones (pp. 45-54) Keywords: Banks, Performance measurement (quality), Service quality assurance ArticleType: Case study View HTML | View PDF (624 KB) | Reprints & Permissions
843787	Performance management in call centers: lessons, pitfalls and achievements in Fujitsu Services Bernard Marr, Stephen Parry (pp. 55-62) Keywords: Call centres, Customer satisfaction, Performance management, Performance measurement (quality) ArticleType: Case study View HTML | View PDF (84 KB) | Reprints & Permissions
843788	Engaging marketing in performance measurement Diana Woodburn (pp. 63-72) Keywords: Management accountability, Marketing, Performance measurement (quality), Return on investment ArticleType: General review View HTML | View PDF (634 KB) | Reprints & Permissions

Editorial

Editorial

Item No:	Item Information
1491064	Editorial Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Note from the Publisher

Note from the Publisher

Item No:	Item Information
1491065	Note from the Publisher Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Literati Club

Awards for Excellence

Item No:	Item Information
1491066	Awards for Excellence Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Focus on

OFR: operational and financial review – a note

Item No:	Item Information
1491067	OFR: operational and financial review – a note Journal: Measuring Business Excellence Vol : 8 Issue: 4 Author(s): Mike Bourne View HTML

Quality focus

Ireland embraces the quality factor –companies see the value of ongoing improvement

Item No:	Item Information
1491068	Ireland embraces the quality factor –companies see the value of ongoing improvement Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Key readings

Item No:	Item Information
1491069	Key readings Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Will we recognize the TQM of the future? Factors which will reshape the body of knowledge

Item No:	Item Information
1491070	Will we recognize the TQM of the future? Factors which will reshape the body of knowledge Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Focus on books

Item No:	Item Information
1491071	Focus on books Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Focus on events

Item No:	Item Information
1491072	Focus on events Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML

Focus on the Web

Item No:	Item Information
1491073	Focus on the Web Journal: Measuring Business Excellence Vol : 8 Issue: 4 View HTML