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Performance Measurement and Metrics
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Performance Measurement and Metrics

Volume 2 Issue 2

Published: 2001 | Start Page: 81

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Articles

Articles
Article No: Article Information:
862289 Assessing the quality of library and information services for United Kingdom health professionals and students: a comparison of the National Health Service and higher education approaches and the way forward
John Hewlett, Graham Walton (pp. 81-95)
Keywords: Library services, National Health Service, Quality control
ArticleType: Case study
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862290 A user-centred approach to the evaluation of a hybrid library project
Maureen Jackson (pp. 97-107)
Keywords: Information systems, Library services, User satisfaction
ArticleType: Research paper
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862291 Comparing performance of service points in public libraries
Clair Creaser (pp. 109-135)
Keywords: Benchmarking, Library services, Public libraries
ArticleType: Conceptual Paper
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