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Performance Measurement and Metrics

Volume 5 Issue 2

Published: 2004 | Start Page: 45

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Articles

Articles
Article No:	Article Information:
862325	Assessing and improving service performancefor maximum impact: insights from a two-decade-long research journey A. Parasuraman (pp. 45-52) Keywords: Customer services quality, Performance measures ArticleType: Research paper View HTML \| View PDF (445 KB) \| Reprints & Permissions
862326	The dimensions that construct the evaluation of service quality in academic libraries Haruki Nagata, Yoshinori Satoh, Sarah Gerrard, Päivi Kytömäki (pp. 53-65) Keywords: Performance measures, SERVQUAL, University libraries ArticleType: Research paper View HTML \| View PDF (651 KB) \| Reprints & Permissions
862327	Utilizing points of differentiation to enhance competitiveness and growth: some thoughts for consideration Rocky J. Dwyer (pp. 66-71) Keywords: Competitive strategy, Public sector organizations ArticleType: Conceptual Paper View HTML \| View PDF (183 KB) \| Reprints & Permissions
862328	The eVALUEd toolkit: practical evaluation help for academic libraries Stella Thebridge (pp. 72-80) Keywords: Academic libraries, Higher education, Information services, Libraries, Performance measures ArticleType: Literature review View HTML \| View PDF (150 KB) \| Reprints & Permissions

Editorial

Editorial
Item No:	Item Information
1491241	Editorial Journal: Performance Measurement and Metrics Vol : 5 Issue: 2 Author(s): Sandra Parker View HTML

Lis-perf-measures 2004

Lis-perf-measures 2004
Item No:	Item Information
1491242	Lis-perf-measures 2004 Journal: Performance Measurement and Metrics Vol : 5 Issue: 2 Author(s): Susan Childs View HTML