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Performance Measurement and Metrics


Volume 5 Issue 2

Published: 2004 | Start Page: 45

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Articles

Articles
Article No: Article Information:
862325 Assessing and improving service performancefor maximum impact: insights from a two-decade-long research journey
A. Parasuraman (pp. 45-52)
Keywords: Customer services quality, Performance measures
ArticleType: Research paper
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862326 The dimensions that construct the evaluation of service quality in academic libraries
Haruki Nagata, Yoshinori Satoh, Sarah Gerrard, Päivi Kytömäki (pp. 53-65)
Keywords: Performance measures, SERVQUAL, University libraries
ArticleType: Research paper
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862327 Utilizing points of differentiation to enhance competitiveness and growth: some thoughts for consideration
Rocky J. Dwyer (pp. 66-71)
Keywords: Competitive strategy, Public sector organizations
ArticleType: Conceptual Paper
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862328 The eVALUEd toolkit: practical evaluation help for academic libraries
Stella Thebridge (pp. 72-80)
Keywords: Academic libraries, Higher education, Information services, Libraries, Performance measures
ArticleType: Literature review
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Editorial

Editorial
Item No: Item Information
1491241 Editorial
Journal: Performance Measurement and Metrics
Vol : 5 Issue: 2
Author(s): Sandra Parker
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Lis-perf-measures 2004

Lis-perf-measures 2004
Item No: Item Information
1491242 Lis-perf-measures 2004
Journal: Performance Measurement and Metrics
Vol : 5 Issue: 2
Author(s): Susan Childs
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