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International Journal of Contemporary Hospitality Management

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Articles

Articles

Article No:	Article Information:
867386	The relationship between customer loyalty and customer satisfaction John T. Bowen, Shiang-Lih Chen (pp. 213-217) Keywords: Customer loyalty, Customer satisfaction, Database marketing, Hotels ArticleType: Research paper View HTML | View PDF (108 KB) | Reprints & Permissions
867387	Environmental costing of sewage discharged by hotels in Hong Kong Wilco W. Chan, Joseph C. Lam (pp. 218-226) Keywords: Depreciation, Green issues, Hotels, Waste ArticleType: Research paper View HTML | View PDF (143 KB) | Reprints & Permissions
867388	Euro vision? A strategic approach to currency changeover in the UK hospitality industry Andrew Jenkins (pp. 227-234) Keywords: Change management, Euro, Hospitality industry, United Kingdom ArticleType: Research Paper View HTML | View PDF (377 KB) | Reprints & Permissions
867389	Learning from experience – making the most of work-based learning Debra Adams (pp. 235-240) Keywords: Accreditation of prior learning, Learning styles, Management development, Workplace learning ArticleType: Research paper View HTML | View PDF (110 KB) | Reprints & Permissions
867390	Introducing Web technology in a small peripheral hospitality organization Bill Anckar, Pirkko Walden (pp. 241-250) Keywords: Hotels, Internet, Online transaction processing, Reservation systems, Small- to medium-sized enterprises, Soft systems methodology ArticleType: Research paper View HTML | View PDF (632 KB) | Reprints & Permissions
867391	Exploring hotel internal service chains: a theoretical approach Alexandros Paraskevas (pp. 251-258) Keywords: Employee communications, Hotels, Internal control, Service quality ArticleType: Research Paper View HTML | View PDF (510 KB) | Reprints & Permissions
867392	Creating hospitality management educational programmes in developing countries Chandana Jayawardena (pp. 259-266) Keywords: Case studies, Developing countries, Hospitality industry, Training techniques ArticleType: Research paper View HTML | View PDF (696 KB) | Reprints & Permissions

Book Review

Franchising Hospitality Services

Item No:	Item Information
1493046	Franchising Hospitality Services Journal: International Journal of Contemporary Hospitality Management Vol : 13 Issue: 5 Author(s): Hadyn Ingram View HTML

Business and Sustainable Development

Item No:	Item Information
1500106	Business and Sustainable Development Journal: International Journal of Contemporary Hospitality Management Vol : 13 Issue: 5 Author(s): Hadyn Ingram View HTML