| 867513 |
Service failure and recovery: evidence from the hotel industry
Barbara R. Lewis, Pamela McCann
(pp. 6-17)
Keywords:
Hotels,
Quality systems,
Service failures,
Service improvements,
United Kingdom
ArticleType: Research paper
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(100 KB)
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| 867514 |
Tandoori tastes: perceptions of Indian restaurants in America
Bharath M. Josiam, Prema A. Monteiro
(pp. 18-26)
Keywords:
Asian studies,
Customer satisfaction,
Ethnic groups,
Food and drink,
Perception,
United States of America
ArticleType: Research paper
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(88 KB)
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| 867515 |
Moving from fire-fighting to fire prevention: what service organizations need to know
Cheri A. Young, David L. Corsun, Rachel S. Shinnar
(pp. 27-36)
Keywords:
Empowerment,
Hospitality management,
Problem solving,
Service improvements
ArticleType: General review
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(160 KB)
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| 867516 |
Barriers to hotel chain development in China
Ray Pine, Pingshu Qi
(pp. 37-44)
Keywords:
China,
Development,
Hotel and catering industry,
Hotels,
Market economy
ArticleType: Research paper
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(81 KB)
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| 867517 |
Human resources issues in the development of tourism in China: evidence from Heilongjiang Province
Hanqin Zhang Qiu, Terry Lam
(pp. 45-51)
Keywords:
China,
Human resource development,
Tourism,
Tourism development,
Training
ArticleType: Research paper
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(411 KB)
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| 867518 |
A new approach to benchmarking learning and development strategy
Grace Coleman, Hadyn Ingram
(pp. 52-58)
Keywords:
Benchmarking,
Coffee,
Development,
Hospitality management,
Learning methods
ArticleType: Case study
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(76 KB)
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| 867519 |
Improving human resources management: some practical questions and answers
Santiago Melián González
(pp. 59-64)
Keywords:
Company performance,
Hotel and catering industry,
Human resource management,
Performance management,
Spain
ArticleType: Research paper
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(66 KB)
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| 867520 |
How do hotel firms obtain a competitive advantage?
Byeong Yong Kim, Haemoon Oh
(pp. 65-71)
Keywords:
Competitive advantage,
Customer requirements,
Hotel and catering industry,
Hotels,
Research work,
Strategic management
ArticleType: Conceptual Paper
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(117 KB)
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