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International Journal of Contemporary Hospitality Management
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International Journal of Contemporary Hospitality Management

Volume 16 Issue 5

Published: 2004 | Start Page: 279

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Articles

Articles
Article No: Article Information:
867544 Service failure recovery in China
Vincent P. Magnini, John B. Ford (pp. 279-286)
Keywords: China, Hospitality management, Hotels, Training
ArticleType: Literature review
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867545 Industry-specific and general environmental factors impacting on hotel employment
Kevin K.F. Wong (pp. 287-293)
Keywords: Employees, Hotels, Rooms
ArticleType: Research Paper
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867546 Creating economic value in the US airline industry: are we missing the flight?
Melih Madanoglu, David Y. Chang, Yung-Hui Chu (pp. 294-298)
Keywords: Airlines, Cost of capital, Economic value added
ArticleType: Research Paper
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867547 Explaining the performance of a new public service visitor attraction shop
Lesley-Ann Wilson, Emily Boyle (pp. 299-308)
Keywords: Leisure activities, Public services, Shops
ArticleType: Case study
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867548 Destination image: to see or not to see?
Christopher J. White (pp. 309-314)
Keywords: Marketing strategy, Psychology, Tourism
ArticleType: Literature review
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867549 Those who serve drinks: a study of barstaff
John D. Pratten (pp. 315-320)
Keywords: Customer satisfaction, Training
ArticleType: Literature review
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867550 Employees' interference with the distribution of guest satisfaction questionnaires
Yaniv Poria (pp. 321-324)
Keywords: Customer satisfaction, Distribution, Surveys
ArticleType: Research paper
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867551 A profile of Turkish tourism
Cengiz Demir (pp. 325-328)
Keywords: Economics, Entrepreneurs, Tourism, Turkey
ArticleType: Case study
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