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International Journal of Contemporary Hospitality Management
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International Journal of Contemporary Hospitality Management

Volume 16 Issue 6

Published: 2004 | Start Page: 334

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Articles

Articles
Article No: Article Information:
867552 The influence of organisational structure on entrepreneurial orientation and expansion performance
Levent Altinay, Mehmet Altinay (pp. 334-344)
Keywords: Business development, Decision making, Entrepreneursialism, Hotels, Organizational structures
ArticleType: Case study
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867553 Dealing with complaints in services
Patrick McCole (pp. 345-354)
Keywords: Complaints, Customer satisfaction, Service failures, Service industries
ArticleType: Research Paper
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867554 The relevance of profiling travel activities for improving destination marketing strategies
Rob Law, Catherine Cheung, Ada Lo (pp. 355-362)
Keywords: Hong Kong, Leisure activities, Tourism, Travel
ArticleType: Research paper
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867555 Whole brain leadership development for hospitality managers
Dana V. Tesone (pp. 363-368)
Keywords: Competences, Leadership, Leadership development, Learning styles
ArticleType: Conceptual Paper
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867556 Accession to the World Trade Organization: challenges for China's travel service industry
Hanqin Qiu Zhang (pp. 369-372)
Keywords: China, Free markets, Service industries, Small enterprises, Travel
ArticleType: General review
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867557 Perceived quality and price: their impact on the satisfaction of restaurant customers
Marta Pedraja Iglesias, M. Jesus Yagüe Guillén (pp. 373-379)
Keywords: Catering industry, Customer satisfaction, Prices, Quality, Spain
ArticleType: Research paper
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867558 Evaluating service quality in a UK hotel chain: a case study
Jiju Antony, Frenie Jiju Antony, Sid Ghosh (pp. 380-384)
Keywords: Case studies, Customer services quality, Hotel and catering industry, SERVQUAL, United Kingdom
ArticleType: Case study
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867559 Customer satisfaction and waiting staff
J.D. Pratten (pp. 385-388)
Keywords: Customer satisfaction, Employees, Hotel and catering industry
ArticleType: General review
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