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International Journal of Service Industry Management
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International Journal of Service Industry Management

Volume 7 Issue 4

Published: 1996 | Start Page: 4

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Articles

Articles
Article No: Article Information:
851601 A comparison of question scales used for measuring customer satisfaction
Peter J. Danaher, Vanessa Haddrell (pp. 4-26)
Keywords: Customer satisfaction, Measurement
ArticleType: Research paper
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851602 The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Roger Hallowell (pp. 27-42)
Keywords: Customer loyalty, Customer satisfaction, Financial services, Operations strategy, Profitability, USA
ArticleType: Research paper
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851603 Strategies for globalizing service operations
Curtis P. McLaughlin, James A. Fitzsimmons (pp. 43-57)
Keywords: Globalization, Location, Services, Strategy
ArticleType: Conceptual Paper
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851604 Planning for service quality: an integrative approach
F. Ian Stuart, Stephen S. Tax (pp. 58-77)
Keywords: Cost of quality, Planning, Service quality
ArticleType: Research Paper
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