| 851697 |
The relationship between information technology and service quality in the dual-direction supply chain: A case study approach
George A. Zsidisin, Minjoon Jun, Laural L. Adams
(pp. 312-328)
Keywords:
Channel relationships,
Customer service,
Service quality,
Supply-chain management
ArticleType: Case study
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(160 KB)
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| 851698 |
Service-driven global supply chains
William E. Youngdahl, Arvinder P.S. Loomba
(pp. 329-347)
Keywords:
E-commerce,
Service delivery systems,
Service operations,
Supply-chain management
ArticleType: Conceptual Paper
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(397 KB)
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| 851699 |
Customer-supplier duality and bidirectional supply chains in service organizations
Scott E. Sampson
(pp. 348-364)
Keywords:
Service industries,
Supply-chain management
ArticleType: Conceptual Paper
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(463 KB)
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| 851700 |
Efficient consumer response as a supply chain strategy for grocery businesses
Joyce M. Hoffman, Satish Mehra
(pp. 365-373)
Keywords:
Consumer marketing,
Grocery industry,
Just in time,
Retailing,
Supply chain mangement
ArticleType: Case study
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(91 KB)
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| 851701 |
Role of third party logistic services in customization through postponement
Remko I. van Hoek
(pp. 374-387)
Keywords:
Customization,
Flexible manufacturing systems,
Supply-chain management
ArticleType: Research paper
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(164 KB)
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