| 851713 |
Modeling relationship strength across service types in an Eastern culture
Paul G. Patterson, Tasman Smith
(pp. 90-113)
Keywords:
Asia,
Culture,
Service
ArticleType: Research paper
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(195 KB)
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| 851714 |
ISO 9000 and quality emphasis - An empirical study of front-room versus back-room dominant service industries
Gavin Dick, Kevin Gallimore, Jane C. Brown
(pp. 114-136)
Keywords:
ISO 9000,
Quality management,
Quality programmes,
Service industry
ArticleType: Research paper
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(162 KB)
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| 851715 |
A perspective on client productivity in business-to-business consulting services
Claude R. Martin, Jr., David A. Horne, Winnie S. Chan
(pp. 137-158)
Keywords:
Management consultants,
Service levels,
Service quality
ArticleType: Research Paper
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(1327 KB)
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| 851716 |
Perceived uncertainty in self-managed service teams: an empirical assessment
Ad de Jong, Ko de Ruyter, Sandra Streukens, Hans Ouwersloot
(pp. 158-183)
Keywords:
Customer service,
Self-managing teams,
Service quality,
Teamwork
ArticleType: Research paper
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(430 KB)
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| 851717 |
Customer adoption of e-service: an experimental study
Ko de Ruyter, Martin Wetzels, Mirella Kleijnen
(pp. 184-207)
Keywords:
Consumer behaviour,
E-commerce,
Service
ArticleType: Research Paper
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(575 KB)
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