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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
851728	Integrating attitudinal theories to understand and predict use of technology-based self-service: The Internet as an illustration L. Michelle Bobbitt, Pratibha A. Dabholkar (pp. 423-450) Keywords: Consumer attitudes, Internet, Self-service, Situational analysis, Technology ArticleType: Research Paper View HTML | View PDF (338 KB) | Reprints & Permissions
851729	Service strategies within the manufacturing sector: benefits, costs and partnership Valérie Mathieu (pp. 451-475) Keywords: Customer service, Management, Partnering, Service, Strategy ArticleType: Conceptual Paper View HTML | View PDF (474 KB) | Reprints & Permissions
851730	An analytic model to quantify strategic service vision Fariborz Y. Partovi (pp. 476-499) Keywords: Analytical hierarchy process, Benchmarking., Quality function deployment, Strategic quality, Vision ArticleType: Research paper View HTML | View PDF (1324 KB) | Reprints & Permissions
851731	The effect of work climate on critical employee and customer outcomes: An employee-level analysis Mahn Hee Yoon, Sharon E. Beatty, Jaebeom Suh (pp. 500-521) Keywords: Customer service, Management, Perception, Service, Work ArticleType: Research paper View HTML | View PDF (186 KB) | Reprints & Permissions

Book Review

Tourism and Hospitality in the 21st Century

Item No:	Item Information
1494045	Tourism and Hospitality in the 21st Century Journal: International Journal of Service Industry Management Vol : 12 Issue: 5 Author(s): Moshe Davidow View HTML

New Service Development and Innovation in the New Economy

Item No:	Item Information
1494046	New Service Development and Innovation in the New Economy Journal: International Journal of Service Industry Management Vol : 12 Issue: 5 Author(s): Marcel van Birgelen View HTML