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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
851736	The consumer’s reaction to delays in service Ana B. Casado Díaz, Francisco J. Más Ruíz (pp. 118-140) Keywords: Consumer behaviour, Customer satisfaction, Service quality ArticleType: Research paper View HTML | View PDF (277 KB) | Reprints & Permissions
1454624	The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour Jochen Wirtz, Patricia Chew (pp. 141-162) Keywords: Customer satisfaction, Effectiveness, Incentives, Purchasing, Recommendations ArticleType: Research Paper View HTML | View PDF (325 KB) | Reprints & Permissions
851737	A process theory of relationship ending Aino Halinen, Jaana Tähtinen (pp. 163-180) Keywords: Business development, Channel relations, Research, Service, Termination ArticleType: Conceptual Paper View HTML | View PDF (324 KB) | Reprints & Permissions
851738	Foreign ownership structure of service equity joint ventures in China Doren D. Chadee (pp. 181-201) Keywords: China, Equity joint ventures, Foreign direct investment ArticleType: Research paper View HTML | View PDF (239 KB) | Reprints & Permissions

Book Review

The Growth of Service Industries: The Paradox of Exploding Costs and Persistent Demand

Item No:	Item Information
1494048	The Growth of Service Industries: The Paradox of Exploding Costs and Persistent Demand Journal: International Journal of Service Industry Management Vol : 13 Issue: 2 Author(s): Frederic Jallat View HTML

Services Marketing, Text and Readings

Item No:	Item Information
1494049	Services Marketing, Text and Readings Journal: International Journal of Service Industry Management Vol : 13 Issue: 2 Author(s): Carlos Michelsen View HTML