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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
851739	The impact of knowledge types on the consumer search process: An investigation in the context of credence services Anna S. Mattila, Jochen Wirtz (pp. 214-230) Keywords: Information, Product information, Service systems ArticleType: Research paper View HTML | View PDF (110 KB) | Reprints & Permissions
851740	The real cost of making customers wait Peter T. Ittig (pp. 231-241) Keywords: Capacity management, Costs, Service operations, Time ArticleType: Research Paper View HTML | View PDF (87 KB) | Reprints & Permissions
851741	Contact personnel, physical environment and the perceived corporate image of intangible services by new clients Nha Nguyen, Gaston Leblanc (pp. 242-262) Keywords: Corporate image, Environment, Intangibility, Personnel, Services ArticleType: Research paper View HTML | View PDF (121 KB) | Reprints & Permissions
851742	Relationship between operations strategy and size in engineering consulting firms Daniel Arias Aranda (pp. 263-285) Keywords: Consultants, Engineering, Service operations, Size, Strategy ArticleType: Research paper View HTML | View PDF (155 KB) | Reprints & Permissions
1454625	A capacity management model in service industries B. Adenso-Díaz, Pilar González-Torre, Virginia García (pp. 286-302) Keywords: Capacity, Employees, Planning, Quality, Service industries ArticleType: Research paper View HTML | View PDF (299 KB) | Reprints & Permissions

Book Review

International Franchising in Emerging Markets: Central and Eastern Europe and Latin America

Item No:	Item Information
1494050	International Franchising in Emerging Markets: Central and Eastern Europe and Latin America Journal: International Journal of Service Industry Management Vol : 13 Issue: 3 Author(s): Brent McKenzie View HTML