| 851927 |
Vendor rating and the evaluation of risk in new software: a view
from outside
Joe Wilkinson
(pp. 10-12)
Keywords:
Computer software,
Consumer's risk,
Financial risk,
Information systems,
New technology,
Performance appraisal,
Product quality,
Vendor rating
ArticleType: General review
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(20 KB)
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| 851928 |
Looking at customer service in a drinks company
Alberto G. Canen, Norman L. Lawrie
(pp. 13-16)
Keywords:
Agents,
Customer service,
Drinks industry,
Logistics,
Performance measurement,
Scotland,
Service levels,
Service quality
ArticleType: Case study
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(24 KB)
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| 851929 |
Beyond MRP: the development of a modern scheduling system
Mac Exon-Taylor
(pp. 17-23)
Keywords:
Computer software,
MRP,
MRPII,
Pharmaceutical industry,
Product scheduling,
Resource management,
Scheduling,
Supplies,
Systems development
ArticleType: Case study
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(46 KB)
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| 851930 |
The new logistics management: transformation through
organizational learning
Stephen A.W. Drew, Peter A.C. Smith
(pp. 24-33)
Keywords:
Canada,
IKEA,
Logistics,
Management,
Multinationals,
Organizational change,
Organizational learning,
Retail trade,
Stores
ArticleType: Research paper
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(74 KB)
|
| 851931 |
Breaking down the barriers to free information exchange
Robert Halhead
(pp. 34-37)
Keywords:
Computer-aided acquisition and logistic support,
Electronic data interchange,
Information exchange,
Logistics,
Management information systems,
Multinationals,
Organizations,
Supply-chain management
ArticleType: Research paper
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(21 KB)
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| 851932 |
Customer care and logistics at Pitney Bowes: a personal view
Len Fletcher
(pp. 38-39)
Keywords:
Computer systems,
Customer care,
Customer satisfaction,
Logistics,
Manufacturing industry,
Office equipment manufacturers,
Pitney Bowes,
Supply-chain management,
United Kingdom
ArticleType: Case study
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(13 KB)
|
| 851933 |
Manufacturing flexibility in a build-to-order environment
Ian Miller
(pp. 40-41)
Keywords:
Flexibility,
Goods vehicles,
Lead times,
Lean production,
Leyland Trucks,
Make-to-order manufacturing,
Organizational structure,
Tractors
ArticleType: Case study
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(16 KB)
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| 851934 |
Scheduling across the supply chain
David Little, John Kenworthy, Peter Jarvis, Keith Porter
(pp. 42-48)
Keywords:
Case studies,
Manufacturing industry,
Performance appraisal,
Performance measurement,
Planning,
Procedures,
Scheduling,
Shopfloor,
Supply-chain management
ArticleType: Research paper
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(52 KB)
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