| 852027 |
Performance-driven quality
John V. Chelsom
(pp. 253-258)
Keywords:
ISO 9000,
Operating systems,
Organizational performance,
TQM
ArticleType: Case study
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(52 KB)
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| 852028 |
Measuring the maturity of TQM implementation in services
Rhian Silvestro
(pp. 259-263)
Keywords:
Management styles,
Operations management,
Service industries,
Service operations,
TQM
ArticleType: Case study
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(37 KB)
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| 852029 |
Relative index for downsizing employees (RIDE): a measure of performance
Zeina A. Karake
(pp. 264-274)
Keywords:
Downsizing,
Organizational performance,
Organizational structure,
USA
ArticleType: Research paper
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(56 KB)
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| 852030 |
Are ISO 9000 and TQM routes for logistics excellence?
Samuel K. Ho
(pp. 275-283)
Keywords:
BPR,
ISO 9000,
Japanese management styles,
Quality circles,
Total productive maintenance,
TQM
ArticleType: Research paper
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(54 KB)
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| 852031 |
Service level agreements as a contributor to TQM goals
Robert J. Parish
(pp. 284-288)
Keywords:
Customer satisfaction,
Financial services,
Service levels,
Service quality,
Supplier relations,
TQM
ArticleType: Technical paper
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(32 KB)
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| 1509224 |
From electronic money to electronic cash: payment on the Net
S. Peter Buck
(pp. 289-299)
Keywords:
Internet,
Money supply,
Online transaction processing
ArticleType: General review / Technical paper
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(117 KB)
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| 852033 |
Time compression in the supply chain
Adrian Beesley
(pp. 300-305)
Keywords:
Cycle time reduction,
Logistics,
Manufacturing lead times,
Process efficiency,
Supply-chain management
ArticleType: Technical paper
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(36 KB)
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