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Journal of Enterprise Information Management

Volume 17 Issue 6

Published: 2004 | Start Page: 410


Special Issue: E-commerce relationship marketing
Guest Editor(s): Nicholas C. Romano Jr. and Jerry Fjermestad
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Articles

Articles
Article No: Article Information:
852283 E-relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management
Shannon Sue Scullin, Jerry Fjermestad, Nicholas C. Romano Jr (pp. 410-415)
Keywords: Customer relations, Electronic commerce, Relationship marketing
ArticleType: Research Paper
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852284 From “ancient” to “modern”: a cross-cultural investigation of electronic commerce adoption in Greece and the United States
Lin Chai, Paul A. Pavlou (pp. 416-423)
Keywords: Consumer behaviour, Cross-cultural studies, Customer relations, Electronic commerce, Relationship marketing
ArticleType: Research paper
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852285 Text clustering and summary techniques for CRM message management
Dmitri Roussinov, J. Leon Zhao (pp. 424-429)
Keywords: Customer relations, Information exchange, Knowledge management, Worldwide web
ArticleType: Research Paper
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852286 SiteQual: an integrated measure of Web site quality
Harold W. Webb, Linda A. Webb (pp. 430-440)
Keywords: Electronic commerce, Information, Service quality assurance
ArticleType: Research paper
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852287 The impact of e-marketplaces on dyadic buyer-supplier relationships: evidence from the healthcare sector
A. White, E.M. Daniel (pp. 441-453)
Keywords: Buyer-seller relationships, Electronic commerce, Health services sector
ArticleType: Research paper
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852288 Integrating diverse ERP systems: a case study
Sarmad Alshawi, Marinos Themistocleous, Rashid Almadani (pp. 454-462)
Keywords: Case studies, Customization, Resource management
ArticleType: Case study
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