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Facilities

Volume 22 Issue 7

Published: 2004 | Start Page: 170

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Articles

Articles
Article No:	Article Information:
844404	An evaluation of customer perception of FM service delivery Derren Shaw, Barry Haynes (pp. 170-177) Keywords: Customer service management, Customer services quality, Facilities, Marketing theory ArticleType: Research Paper View HTML \| View PDF (105 KB) \| Reprints & Permissions
844405	Customer satisfaction and organisational justice Lisa Campbell, Edward Finch (pp. 178-189) Keywords: Customer satisfaction, Decision making, Facilities, Service industries ArticleType: Research Paper View HTML \| View PDF (153 KB) \| Reprints & Permissions
1454594	The environmental significance of facilities in service sector companies Seppo Junnila (pp. 190-198) Keywords: Companies, Environmental management, Facilities ArticleType: Research paper View HTML \| View PDF (236 KB) \| Reprints & Permissions
844407	Computer integrated facilities planning and design B. Gopalakrishnan, R. Turuvekere, D.P. Gupta (pp. 199-209) Keywords: Computer aided design, Facilities, Materials handling, Plant layout, Warehousing ArticleType: Research paper View HTML \| View PDF (538 KB) \| Reprints & Permissions
844408	Healthcare facilities management: state of the art review Igal M. Shohet, Sarel Lavy (pp. 210-220) Keywords: Communication technologies, Facilities, Health services, Maintenance, Performance management, Risk management ArticleType: Literature review View HTML \| View PDF (173 KB) \| Reprints & Permissions

Editorial

Size does matter
Item No:	Item Information
1473279	Size does matter Journal: Facilities Vol : 22 Issue: 7 Author(s): Edward Finch View HTML