| 841983 |
Main schools of TQM: “the big five”
Volker Krüger
(pp. 146-155)
Keywords:
Crosby,
Deming,
Ishikawa,
Juran,
Management theory,
TQM
ArticleType: General review
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(135 KB)
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| 841984 |
Knowledge: the key to organisational survival
Robert Raeside, John Walker
(pp. 156-160)
Keywords:
Customer care,
Data mining,
Knowledge management,
Statistics,
Strategy
ArticleType: Research paper
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(331 KB)
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| 841985 |
Linking QS-9000 to quality performance outcomes
Dana M. Johnson
(pp. 161-168)
Keywords:
Performance,
Quality management,
Standards
ArticleType: Case study
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(586 KB)
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| 841986 |
Strategic and organizational innovations in the pharmaceutical industry – searching for total quality: the case of a large European pharmaceutical company
Philippe Hermel, Annie Bartoli
(pp. 169-174)
Keywords:
Europe,
Innovation,
Management,
Pharmaceutical industry,
Strategy,
TQM
ArticleType: Case study
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(151 KB)
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| 841987 |
Set-up time reduction and mistake proofing methods: an examination in precision component manufacturing
S. Patel, B.G. Dale, P. Shaw
(pp. 175-179)
Keywords:
Component manufacture,
Poka yoke,
Precision engineering,
Set up time
ArticleType: Case study
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(92 KB)
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| 841988 |
The impact of ISO registration on New Zealand firms’ performance: a financial perspective
Frank Martin Aarts, Ed Vos
(pp. 180-191)
Keywords:
Financial performance,
ISO 9000,
New Zealand
ArticleType: General review
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(642 KB)
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| 841989 |
ISO 9000 certification and quality management in Spain: results of a national survey
Carmen Escanciano, Esteban Fernández, Camilo Vázquez
(pp. 192-200)
Keywords:
ISO 9000,
Quality,
Spain,
TQM
ArticleType: Research paper
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(808 KB)
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