| 1463450 |
Evaluating the design of retail financial service environments
Steve Greenland, Peter McGoldrick
(pp. 132-152)
Keywords:
Banks,
Consumer behaviour,
Retail service industries
ArticleType: Research paper
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(209 KB)
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| 1463451 |
Measuring the quality of e-banking portals
Hans H. Bauer, Maik Hammerschmidt, Tomas Falk
(pp. 153-175)
Keywords:
Banking,
Electronic commerce,
Service delivery,
Service quality assurance
ArticleType: Research paper
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(193 KB)
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| 1463452 |
The relationship between consumer innovativeness, personal characteristics, and online banking adoption
Walfried M. Lassar, Chris Manolis, Sharon S. Lassar
(pp. 176-199)
Keywords:
Banking,
Consumer behaviour,
Electronic commerce,
Innovation
ArticleType: Research paper
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(131 KB)
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| 1463453 |
Customer acceptance of internet banking in Estonia
Kent Eriksson, Katri Kerem, Daniel Nilsson
(pp. 200-216)
Keywords:
Banks,
Estonia,
Financial services,
Internet,
Relationship marketing
ArticleType: Research paper
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(176 KB)
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