| 1463557 |
Applying gap analysis in the health service to inform the service improvement agenda
Rhian Silvestro
(pp. 215-233)
Keywords:
Employee attitudes,
Gap analysis,
Health services,
Patients,
Performance measures,
SERVQUAL
ArticleType: Research paper
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(108 KB)
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| 1463558 |
Development of the instrument IMAQE-Food to measure effectiveness of quality management
M. van der Spiegel, P.A. Luning, G.W. Ziggers, W.M.F. Jongen
(pp. 234-255)
Keywords:
Agriculture and food technology,
Performance measurement (quality),
Quality assurance,
Quality management techniques
ArticleType: Research paper
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(144 KB)
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| 1463559 |
Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context
Dinesh Seth, Deepak Tripathi
(pp. 256-277)
Keywords:
India,
Manufacturing industries,
Operations management,
Productive maintenance,
Total quality management
ArticleType: Research paper
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(148 KB)
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| 1463560 |
A quality management model based on the “deep quality concept”
Alira Srdoc, Alojzij Sluga, Ivan Bratko
(pp. 278-302)
Keywords:
Artificial intelligence,
Knowledge management,
Quality management,
Quality management techniques
ArticleType: Research paper
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(276 KB)
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| 1463561 |
Numerical analysis of reliability and availability of the serial processes in butter-oil processing plant
Pawan Gupta, Arvind Kumar Lal, Rajendra Kumar Sharma, Jai Singh
(pp. 303-316)
Keywords:
Maintenance reliability,
Manufacturing systems,
Markov processes,
Modelling,
Runge-Katta methods
ArticleType: Research paper
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(176 KB)
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| 1463562 |
Strategic value of reliability and maintainability management
Christian N. Madu
(pp. 317-328)
Keywords:
Organizational performance,
Profit,
Reliability management,
Strategic management
ArticleType: Conceptual paper
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(189 KB)
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