| 1463571 |
Predicting leadership: The assessment center's extended role
Judi Brownell
(pp. 7-21)
Keywords:
Assessment centres,
Equal opportunities,
Leadership,
Management development,
Organizational change,
Trust
ArticleType: Literature review
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(141 KB)
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| 1463572 |
Competitive strategies and performance in Spanish hospitality firms
Fernando J. Garrigós-Simón, Daniel Palacios Marqués, Yeamduan Narangajavana
(pp. 22-38)
Keywords:
Analysis of variance,
Hospitality services,
Performance management,
Spain,
Strategic management
ArticleType: Research paper
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(145 KB)
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| 1463573 |
Performance measurement practice in an independent hotel context: A case study approach
Mine Haktanir, Peter Harris
(pp. 39-50)
Keywords:
Case studies,
Hotel and catering industry,
Hotels,
Northern Cyprus,
Performance measures
ArticleType: Case study
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(104 KB)
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| 1463574 |
Qualifications: a fast-track to hotel general manager?
Sarah Harper, Caroline Brown, Wilson Irvine
(pp. 51-64)
Keywords:
Career development,
Hospitality services,
Hotel and catering industry,
Qualifications,
Scotland
ArticleType: Research paper
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(87 KB)
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| 1463575 |
Marketing education: A review of service quality perceptions among international students
Marilyn Russell
(pp. 65-77)
Keywords:
Customer satisfaction,
Customer services quality,
Higher education,
Students
ArticleType: Research paper
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(90 KB)
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| 1463576 |
UK and US hotel web content accessibility: Mandates for action
Russell Williams, Rulzion Rattray
(pp. 78-87)
Keywords:
Internet,
Tourism,
Travel,
Worldwide web
ArticleType: Research paper
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(88 KB)
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| 1463577 |
Food and beverage management: A review of change
Michael Riley
(pp. 88-93)
Keywords:
Food industry,
Hospitality management,
Hotel and catering industry,
Vocational training
ArticleType: Viewpoint
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(61 KB)
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| 1463578 |
Getting IT right: Exploring information technology in the hospitality curriculum
Conrad Lashley, Bill Rowson
(pp. 94-105)
Keywords:
Communication technologies,
Hospitality education,
Training
ArticleType: Research paper
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(78 KB)
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