| 1463970 |
Perceived managerial sincerity, feedback-seeking orientation and motivation among front-line employees of a service organization
Audhesh K. Paswan, Lou E. Pelton, Sheb L. True
(pp. 3-12)
Keywords:
Employee relations,
Employees,
Managers,
Motivation (psychology)
ArticleType: Research paper
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(121 KB)
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| 1463971 |
Engaging customers in service creation: a theater perspective
Jacqueline A. Williams, Helen H. Anderson
(pp. 13-23)
Keywords:
Customers,
Performance management,
Services marketing,
Theatre
ArticleType: Conceptual paper
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(130 KB)
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| 1463972 |
Destination brand images: a business tourism perspective
Graham Hankinson
(pp. 24-32)
Keywords:
Brand image,
Business travel,
Tourism,
United Kingdom
ArticleType: Research paper
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(109 KB)
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| 1463973 |
Design and implementation of a service guarantee
Louis Fabien
(pp. 33-38)
Keywords:
Customer service management,
Service industries,
Warranties
ArticleType: Research paper
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(145 KB)
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| 1463974 |
The impact of mode of operation on sales performance in international services
Ahmet H. Kirca
(pp. 39-46)
Keywords:
International marketing,
Sales performance,
Services marketing
ArticleType: Research paper
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(106 KB)
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| 1463975 |
Pricing objectives and pricing methods in the services sector
George J. Avlonitis, Kostis A. Indounas
(pp. 47-57)
Keywords:
Greece,
Pricing policy,
Service industries
ArticleType: Research paper
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(126 KB)
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