| 1464058 |
The need for more multidisciplinary research
Jos Lemmink
(pp. 7-9)
Keywords:
Customer satisfaction,
Research,
Serials,
Service control,
Services marketing
ArticleType: General review
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(34 KB)
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| 1464059 |
Linking process and outcome to service quality and customer satisfaction evaluations: An investigation of real estate agent service
Pratibha A. Dabholkar, Jeffrey W. Overby
(pp. 10-27)
Keywords:
Customer satisfaction,
Customer services quality,
Real estate
ArticleType: Research paper
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(107 KB)
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| 1464060 |
The asymmetric impact of price-attribute performance on overall price evaluation
Giovanna Padula, Bruno Busacca
(pp. 28-54)
Keywords:
Customer satisfaction,
Mobile communication systems,
Prices,
Value analysis
ArticleType: Research paper
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(165 KB)
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| 1464061 |
Opening the black box: Assessing the mediating mechanism of relationship quality and the moderating effects of prior experience in ISP service
Chieh-Peng Lin, Cherng G. Ding
(pp. 55-80)
Keywords:
Behaviour,
Customer loyalty,
Relationship marketing,
Selling methods,
Servicing
ArticleType: Research paper
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(511 KB)
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| 1464062 |
Relationship quality, relationship marketing, and client perceptions of the levels of service quality of charitable organisations
Roger Bennett, Anna Barkensjo
(pp. 81-106)
Keywords:
Charities,
Customer services quality,
Relationship marketing
ArticleType: Research paper
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(227 KB)
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| 1464063 |
Service portraits in service research: a critical review
Bo Edvardsson, Anders Gustafsson, Inger Roos
(pp. 107-121)
Keywords:
Customers,
Services
ArticleType: General review
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(87 KB)
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