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Quality Assurance in Education

Volume 13 Issue 1

Published: 2005 | Start Page: 6

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Articles

Articles
Article No:	Article Information:
1464404	Foundation degrees: a risky business? Jennifer Rowley (pp. 6-16) Keywords: Education colleges, Further education, Quality management, Risk management, Vocational training ArticleType: Viewpoint View HTML \| View PDF (79 KB) \| Reprints & Permissions
1464405	Continuous improvement framework: implications for academia Cecilia Temponi (pp. 17-36) Keywords: Continuous improvement, Higher education, Self assessment, Stakeholder analysis ArticleType: Research paper View HTML \| View PDF (223 KB) \| Reprints & Permissions
1464406	Using kaizen to improve graduate business school degree programs M.L. Emiliani (pp. 37-52) Keywords: Business schools, Continuous improvement ArticleType: Research paper View HTML \| View PDF (102 KB) \| Reprints & Permissions
1464407	Measuring customer satisfaction in summer courses Mercedes Marzo-Navarro, Marta Pedraja-Iglesias, M. Pilar Rivera-Torres (pp. 53-65) Keywords: Customer satisfaction, Higher education, Interpersonal communications ArticleType: Research paper View HTML \| View PDF (90 KB) \| Reprints & Permissions
1464408	An educational institution's quest for service quality: customers’ perspective Mathew Joseph, Mehenna Yakhou, George Stone (pp. 66-82) Keywords: Customer satisfaction, Educational institutions, Service quality assurance ArticleType: Research paper View HTML \| View PDF (134 KB) \| Reprints & Permissions

Book Review

Retention and Student Success in Higher Education
Item No:	Item Information
1464403	Retention and Student Success in Higher Education Journal: Quality Assurance in Education Vol : 13 Issue: 1 Author(s): Robyn Barnacle View HTML