| 1508959 |
The comparative analysis of TQM practices and quality performance between manufacturing and service firms
Daniel I. Prajogo
(pp. 217-228)
Keywords:
Manufacturing industries,
Service industries,
Total quality management
ArticleType: Research paper
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(125 KB)
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| 1508960 |
Customer frustration in loyalty programs
Bernd Stauss, Maxie Schmidt, Andreas Schoeler
(pp. 229-252)
Keywords:
Customer loyalty,
Customer relations
ArticleType: Research paper
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(214 KB)
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| 1508961 |
Connecting organizational human resource practices to consumer satisfaction: Outlining a potential causal mechanism
Karthik Namasivayam
(pp. 253-270)
Keywords:
Consumer satisfaction,
Human resource strategies,
Service delivery,
Service industries
ArticleType: Conceptual paper
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(123 KB)
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| 1508962 |
Heckit modelling of tourist expenditure: evidence from Spain
Juan L. Nicolau, Francisco J. Más
(pp. 271-293)
Keywords:
Decision making,
Leisure activities,
Modelling,
Spain,
Tourism management
ArticleType: Research paper
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(145 KB)
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| 1508963 |
Developing new frameworks for operations strategy and service system design in electronic commerce
Cho Sung-Eui
(pp. 294-314)
Keywords:
Corporate strategy,
Design,
Electronic commerce,
Service delivery,
Service operations
ArticleType: Research paper
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(377 KB)
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