| 1509545 |
Domestic inter-cultural service encounters: an integrated model
Shirley A. Hopkins, Willie E. Hopkins, K. Douglas Hoffman
(pp. 329-343)
Keywords:
Cross-cultural management,
Customer satisfaction,
Customer service management,
Service industries
ArticleType: Research paper
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(211 KB)
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| 1509546 |
Strategic imperatives and the pursuit of quality in the US airline industry
Dawna L. Rhoades, Blaise Waguespack Jr
(pp. 344-356)
Keywords:
Airlines,
Quality,
Strategic management,
United States of America
ArticleType: Research paper
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(76 KB)
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| 1509547 |
Impediments to improvements in service quality in luxury hotels
Rayka Presbury, Anneke Fitzgerald, Ross Chapman
(pp. 357-373)
Keywords:
Australia,
Competitive advantage,
Hospitality services,
Hotels,
Service quality,
Tourism
ArticleType: Research paper
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(154 KB)
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| 1509548 |
A customized measure of service quality in the UAE
Naceur Jabnoun, Azaddin Khalifa
(pp. 374-388)
Keywords:
Banks,
Measurement,
Service quality,
United Arab Emirates
ArticleType: Research paper
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(130 KB)
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| 1509549 |
Quality management in service firms: sustaining structures of total quality service
Atul Gupta, Jason C. McDaniel, S. Kanthi Herath
(pp. 389-402)
Keywords:
Customer satisfaction,
Customer service quality,
Quality management,
SERVQUAL
ArticleType: Conceptual paper
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(117 KB)
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