| 1512975 |
Past progress and future directions in conceptualizing customer perceived value
Chien-Hsin Lin, Peter J. Sher, Hsin-Yu Shih
(pp. 318-336)
Keywords:
Customer satisfaction,
Electronic point of sale,
Modelling,
Perception,
Value analysis,
Visual perception
ArticleType: Research paper
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(287 KB)
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| 1512976 |
Applying the service profit chain to analyse retail performance: The case of the managerial strait-jacket?
Michael Pritchard, Rhian Silvestro
(pp. 337-356)
Keywords:
Consumer satisfaction,
Customer loyalty,
Performance measures,
Profit,
Retail trade
ArticleType: Research paper
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(275 KB)
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| 1512977 |
Perceived risk and the consumer buying process: internet airline reservations
Lawrence F. Cunningham, James H. Gerlach, Michael D. Harper, Clifford E. Young
(pp. 357-372)
Keywords:
Consumer behavior,
Consumer risk,
Internet shopping,
Perception,
Services marketing
ArticleType: Research paper
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(145 KB)
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| 1512978 |
Customer confidence: the development of a “pre-experience” concept
Paul Flanagan, Robert Johnston, Derek Talbot
(pp. 373-384)
Keywords:
Confidence limits,
Customer relations,
Customer satisfaction,
Trust
ArticleType: Research paper
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(160 KB)
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| 1512979 |
The business value of e-government for small firms
Debora Viana Thompson, Roland T. Rust, Jeffrey Rhoda
(pp. 385-407)
Keywords:
Government,
Government agencies,
Information services,
Small enterprises,
United States of America
ArticleType: Research paper
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(199 KB)
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