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Home >  Browse > Journal Issue List

The TQM Magazine

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Articles

Articles

Article No:	Article Information:
1515084	A model for starting up and implementing continuous improvements and work development in practice Martin Ljungström (pp. 385-405) Keywords: Action research, Behaviour, Continuous improvement, Modelling, Work organization ArticleType: Research paper View HTML | View PDF (502 KB) | Reprints & Permissions
1515085	An exploratory study of the use of quality tools and techniques in product development C.W. Thia, Kah-Hin Chai, John Bauly, Yan Xin (pp. 406-424) Keywords: Focus groups, Product development, Quality function deployment, Quality management ArticleType: Case study View HTML | View PDF (153 KB) | Reprints & Permissions
1515086	Customer defections analysis: an examination of online bookstores Ya-Yueh Shih, Kwoting Fang (pp. 425-439) Keywords: Customer satisfaction, Decision theory, Electronic commerce, Neural nets, Quality, Shopping ArticleType: Research paper View HTML | View PDF (149 KB) | Reprints & Permissions
1515087	Benchmarking on managerial practices: a tool for SMEs Patrizia Garengo, Stefano Biazzo, Alessio Simonetti, Giovanni Bernardi (pp. 440-455) Keywords: Benchmarking, Organizational development, Self assessment, Small to medium-sized enterprises ArticleType: Research paper View HTML | View PDF (153 KB) | Reprints & Permissions
1515088	Robust PID controllers by Taguchi's method John G. Vlachogiannis, Ranjit K. Roy (pp. 456-466) Keywords: Optimization techniques, Process control, Taguchi methods ArticleType: Research paper View HTML | View PDF (120 KB) | Reprints & Permissions
1515089	How HR professionals drive TQM: a case study in an Indian organization Sasmita Palo, Nayantara Padhi (pp. 467-485) Keywords: Consultants, Human resource management, India, Total quality management, Training ArticleType: Research paper View HTML | View PDF (234 KB) | Reprints & Permissions

Book Review

The Pfeiffer Handbook of Structured Experiences: Learning Activities for Intact Team and Workgroups

Item No:	Item Information
1515081	The Pfeiffer Handbook of Structured Experiences: Learning Activities for Intact Team and Workgroups Journal: The TQM Magazine Vol : 17 Issue: 5 Author(s): K. Narasimhan View HTML

Managing Quality

Item No:	Item Information
1515082	Managing Quality Journal: The TQM Magazine Vol : 17 Issue: 5 Author(s): K. Narasimhan View HTML

The Quality Improvement Handbook

Item No:	Item Information
1515083	The Quality Improvement Handbook Journal: The TQM Magazine Vol : 17 Issue: 5 Author(s): K. Narasimhan View HTML