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International Journal of Health Care Quality Assurance

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Articles

Articles

Article No:	Article Information:
1520084	Quality evaluation in health care services based on customer-provider relationships Vasco Eiriz, José António Figueiredo (pp. 404-412) Keywords: Customer satisfaction, Health services, Patients, Performance management, Portugal, Quality ArticleType: Literature review View HTML | View PDF (99 KB) | Reprints & Permissions
1520085	Technology usage, quality management system, and service quality in Thailand Nilubon Sivabrovornvatana, Sununta Siengthai, Donyaprueth Krairit, Himangshu Paul (pp. 413-423) Keywords: Customer service quality, Hospitals, Quality management, Thailand ArticleType: Research paper View HTML | View PDF (102 KB) | Reprints & Permissions
1520086	Patient satisfaction under managed care Daniel Simonet (pp. 424-440) Keywords: Customer satisfaction, Health insurance, Health services, Patient care, United States of America ArticleType: Literature review View HTML | View PDF (152 KB) | Reprints & Permissions
1520087	Benchmarking patient improvement in physical therapy with data envelopment analysis Daniel Friesner, Donna Neufelder, Janet Raisor, Mohammed Khayum (pp. 441-457) Keywords: Benchmarking, Data analysis, Performance management, Performance measures, Rehabilitation, Surgery ArticleType: Case study View HTML | View PDF (119 KB) | Reprints & Permissions
1520088	Value-added benefits of technology: E-procurement and e-commerce related to the health care industry Alan D. Smith, Joseph Correa (pp. 458-473) Keywords: Capital equipment, Health services, Internet, Process efficiency, Procurement, Radiology, Supply chain management ArticleType: Technical paper View HTML | View PDF (452 KB) | Reprints & Permissions
1520089	Preliminary outcomes and cost-benefit analysis of a community hospital emergency department screening and referral program for patients aged 75 or more Rebecca N. Warburton (pp. 474-484) Keywords: Admissions, Elder care, Emergency treatment, Hospitals, Mass screening, Safety ArticleType: Case study View HTML | View PDF (82 KB) | Reprints & Permissions

Editorial

Quality assurance frameworks

Item No:	Item Information
1520254	Quality assurance frameworks Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 Author(s): Keith Hurst View HTML

News and views

World Health Organisation

Item No:	Item Information
1520255	World Health Organisation Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 Author(s): Jo Lamb-White View HTML

United Kingdom

Item No:	Item Information
1520256	United Kingdom Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Africa

Item No:	Item Information
1520257	Africa Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Pakistan

Item No:	Item Information
1520258	Pakistan Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Australia

Item No:	Item Information
1520259	Australia Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Americas

Item No:	Item Information
1520260	Americas Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Recent publications

Representing Health

Item No:	Item Information
1520261	Representing Health Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Third World Health – Hostage to First World Health

Item No:	Item Information
1520262	Third World Health – Hostage to First World Health Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Statutory and Mandatory Training in Health and Social Care: A Toolkit for Good Practice

Item No:	Item Information
1520263	Statutory and Mandatory Training in Health and Social Care: A Toolkit for Good Practice Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML

Delivering Quality in the NHS

Item No:	Item Information
1520264	Delivering Quality in the NHS Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 6 View HTML