| 1523880 |
Gender differs: assessing a model of online purchase intentions in e-tail service
Yu-Bin Chiu, Chieh-Peng Lin, Ling-Lang Tang
(pp. 416-435)
Keywords:
Electronic commerce,
Internet,
Purchasing
ArticleType: Research paper
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(165 KB)
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| 1523881 |
The role of customer clubs in recent telecom relationships
Inger Roos, Anders Gustafsson, Bo Edvardsson
(pp. 436-454)
Keywords:
Customer relations,
Sweden,
Telecommunications,
Trade associations
ArticleType: Research paper
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(266 KB)
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| 1523882 |
Operational loss and new service design
Michael Shulver
(pp. 455-479)
Keywords:
Loss prevention,
Optimum design,
Risk analysis,
Service failures
ArticleType: Research paper
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(369 KB)
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| 1523883 |
Online community: enhancing the relationship marketing concept through customer bonding
Isabelle Szmigin, Louise Canning, Alexander E. Reppel
(pp. 480-496)
Keywords:
Online operations,
Relationship marketing,
Services
ArticleType: Conceptual paper
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(170 KB)
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| 1523884 |
Relationships among customer orientation, service orientation and job satisfaction in financial services
Irene Gil Saura, Gloria Berenguer Contrí, Amparo Cervera Taulet, Beatriz Moliner Velázquez
(pp. 497-525)
Keywords:
Customer orientation,
Financial services,
Job satisfaction,
Regression analysis,
Spain
ArticleType: Research paper
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(261 KB)
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