| 1524008 |
Inter-project improvement in product development
Marc Antoni, Lars Nilsson-Witell, Jens J. Dahlgaard
(pp. 876-893)
Keywords:
Learning organizations,
New products,
Product management,
Project management,
Quality management
ArticleType: Research paper
View HTML
|
View PDF
(425 KB)
| Reprints & Permissions
|
| 1524009 |
Organisational performance improvement through quality award process participation
Henrik Eriksson, Rickard Garvare
(pp. 894-912)
Keywords:
Organizational performance,
Quality awards,
Self assessment,
Sweden,
Total quality management
ArticleType: Case study
View HTML
|
View PDF
(199 KB)
| Reprints & Permissions
|
| 1524010 |
Service quality models: a review
Nitin Seth, S.G. Deshmukh, Prem Vrat
(pp. 913-949)
Keywords:
Communication technologies,
Customer satisfaction,
Customer services quality,
Service delivery,
Service levels,
SERVQUAL
ArticleType: Literature review
View HTML
|
View PDF
(918 KB)
| Reprints & Permissions
|
| 1524011 |
Organizational downsizing and its perceived impact on quality management practices
Marjorie Armstrong-Stassen, Martha Reavley, Denise Ghanam
(pp. 950-967)
Keywords:
Canada,
Downsizing,
Employee attitudes,
Organizational restructuring,
Quality management
ArticleType: Research paper
View HTML
|
View PDF
(112 KB)
| Reprints & Permissions
|
| 1524012 |
Managing knowledge contributed by ISO 9001:2000
Chinho Lin, Chuni Wu
(pp. 968-985)
Keywords:
Delphi method,
Information systems,
ISO 9000 series,
Knowledge management
ArticleType: Case study
View HTML
|
View PDF
(218 KB)
| Reprints & Permissions
|
| 1524013 |
Systematic failure mode effect analysis (FMEA) using fuzzy linguistic modelling
Rajiv Kumar Sharma, Dinesh Kumar, Pradeep Kumar
(pp. 986-1004)
Keywords:
Failure modes and effects analysis,
Fuzzy logic,
Reliability management,
Systems and control theory
ArticleType: Research paper
View HTML
|
View PDF
(797 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite