| 1528613 |
A comparison of service quality in the banking industry: Some evidence from Turkish- and Greek-speaking areas in Cyprus
Huseyin Arasli, Salih Turan Katircioglu, Salime Mehtap-Smadi
(pp. 508-526)
Keywords:
Banks,
Customer satisfaction,
Cyprus,
European Union,
SERVQUAL
ArticleType: Research paper
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(128 KB)
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| 1528614 |
“Stress” in business relationships: a study on corporate bank services
João F. Proença, Luís M. de Castro
(pp. 527-541)
Keywords:
Banking,
Business-to-business marketing,
Portugal,
Relationship marketing,
Supply chain management
ArticleType: Research paper
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(187 KB)
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| 1528615 |
Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction
Nelson Oly Ndubisi, Chan Kok Wah
(pp. 542-557)
Keywords:
Banking,
Customer satisfaction,
Malaysia,
Relationship marketing
ArticleType: Research paper
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(100 KB)
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| 1528616 |
Pensions and retirement savings: cluster analysis of consumer behaviour and attitudes
Orla Gough, Peter D. Sozou
(pp. 558-570)
Keywords:
Cluster analysis,
Market segmentation,
Pensions,
Personal finance,
United Kingdom
ArticleType: Research paper
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(217 KB)
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