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Industrial and Commercial Training

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Articles

Articles

Article No:	Article Information:
1528620	Should a 60 per cent success rate be acceptable? Stephen Harvard Davis (pp. 331-335) Keywords: Management development, Recruitment, Training ArticleType: Viewpoint View HTML | View PDF (56 KB) | Reprints & Permissions
1528621	Critical factors in executive coaching – the coaching relationship Peter Bluckert (pp. 336-340) Keywords: Coaching, Critical success factors, Senior management, Training, Trust ArticleType: Conceptual paper View HTML | View PDF (55 KB) | Reprints & Permissions
1528622	Norwich Union: why merely “good” customer service was no longer good enough, and what we did about it John Willmott (pp. 341-347) Keywords: Customer service, Financial services, Quality management, United Kingdom ArticleType: Case study View HTML | View PDF (66 KB) | Reprints & Permissions
1528623	The changing role of the trainer Martyn Sloman (pp. 348-350) Keywords: Change management, Learning, Training ArticleType: Case study View HTML | View PDF (45 KB) | Reprints & Permissions
1528624	Making a difference through people development Katrine Smith (pp. 351-354) Keywords: Coaching, Employee development, Internet, Learning ArticleType: Case study View HTML | View PDF (46 KB) | Reprints & Permissions
1528625	Finance training can be fun and effective Alan Cowey (pp. 355-360) Keywords: Action learning, Finance, Manufacturing systems, Simulation, Training ArticleType: Case study View HTML | View PDF (218 KB) | Reprints & Permissions
1528626	Delivering the mail: General Physics (UK) Ltd Keith Newman (pp. 361-364) Keywords: Maintenance, Operations management, Training ArticleType: Case study View HTML | View PDF (49 KB) | Reprints & Permissions

Book Review

Techniques for Coaching and Mentoring

Item No:	Item Information
1528617	Techniques for Coaching and Mentoring Journal: Industrial and Commercial Training Vol : 37 Issue: 7 Author(s): Pete Sayers View HTML

The Adult Learner – The Definitive Classic in Adult Education and Human Resource Development

Item No:	Item Information
1528618	The Adult Learner – The Definitive Classic in Adult Education and Human Resource Development Journal: Industrial and Commercial Training Vol : 37 Issue: 7 Author(s): Alan Cattell View HTML

Management Development – Strategies for Action (4th edition)

Item No:	Item Information
1528619	Management Development – Strategies for Action (4th edition) Journal: Industrial and Commercial Training Vol : 37 Issue: 7 Author(s): Martyn Kerswell View HTML

Note from the publisher

Outstanding Doctoral Research Awards

Item No:	Item Information
1528731	Outstanding Doctoral Research Awards Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Literati Club

Awards for Excellence

Item No:	Item Information
1528732	Awards for Excellence Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Notes and news

Training spreads success at Kerrygold

Item No:	Item Information
1528733	Training spreads success at Kerrygold Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Training for a secure future at Reckitt Benckiser

Item No:	Item Information
1528734	Training for a secure future at Reckitt Benckiser Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Sales partnership makes a healthy profit for Mölnlycke

Item No:	Item Information
1528735	Sales partnership makes a healthy profit for Mölnlycke Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

BT outsources learning services to Accenture

Item No:	Item Information
1528736	BT outsources learning services to Accenture Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Pointer ensures employees are up to speed on road safety

Item No:	Item Information
1528737	Pointer ensures employees are up to speed on road safety Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Training to build a safer future at Moss Construction

Item No:	Item Information
1528738	Training to build a safer future at Moss Construction Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML

Co-operative strikes the right balance

Item No:	Item Information
1528739	Co-operative strikes the right balance Journal: Industrial and Commercial Training Vol : 37 Issue: 7 View HTML